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Companies are not omnichannel at all! Irritant #10 of the employee experience

Omnicanality is the enterprise's new Holy Grail. Firstly because it is the logical evolution of e-commerce that we have known for a long time now, but also because in these times of fight against the pandemic many have learned, sometimes at their own expense, that it was the only salvation for the merchant in a world that could close down overnight. If omnicanality is not the norm for the moment is an unavoidable trend when we talk about the relationship between businesses and customer, we are far from it when...

Companies are not omnichannel at all! Irritant #10 of the employee experience

Omnicanality is the enterprise's new Holy Grail. Firstly because it is the logical evolution of e-commerce that we have known for a long time...

The employee experience is a customer experience like any other…or should be…

When it comes to employee experience, I am often asked "why" and "what directions to explore". To answer these questions and make the subject...

A mobile-only world ? Really ?

Who would have believed it 10 years ago or more? Mobile has become so essential in our lives that it has become the preferred...

Talents have gone digital. HR didn’t.

analytics, cap gemini consulting, formation, marque-employeur, mobile, Recrutement, Ressources Humaines, transformation digitale

Competitiveness in 2015 : digital, diversity and partnerships according to PWC

PWC recently published the 18th edition of their annual CEO survey. Even if the field is much broader than digital economy and transformation it's...

Collaboration trends in 2015 : more perspectives

I've already shared my thoughts on the main trends in collaboration in 2015.I'd like to complete this post with this excellent analysis made by...

What does digital really mean to HR (part #2)

Second part of  my latest post on what digital means to HR that don't want to be downgraded.Non exhaustive list of how digital and...

Intranet : too many messages, not on right screen says Jean-Paul Chapon (Société Générale)

The web and its social conventions are game changers for communication managers. New tools, postures, an intranet mutating into digital workplaces. That raises many...

In the age of context the web is a collective intelligence platform

Connected objects, (big) data, social networks. They are today's hot topic even if the general public and even businesses don't really understand what it's...
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