Tag: network
Customer relationship
Turning lurkers or unhappy customers into fans. Stroke of genius or swindle ?
Summary : what's a fan on facebook ? Someone who likes a product or a brand of...
strategy
Even in downturns, human capital has to be protected
Because they didn't have the time (or the will) to make the structural decisions that would help...
Innovation
Disintermediarization : how a 2.0 practice can help against credit crunch
Enterprise 2.0 is enterprise before being 2.0 and social tools are tools before being social. It's very...