Tag: numbers

Numbers are the best way we have found to reflect reality. But they also hide the diversity of the situations they reflect. Objectivity or dehumanization: a question of perspective When you have to form a quick understanding of a situation, you cannot look at each case in detail: you use indicators that reflect a wide variety of cases. And from the point of view of the business, of the manager, this is all that is needed. Turnover, customer satisfaction rates, team workloads, partial unemployment, conversion rates: these are indicators used on a...