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Simplifying work does not mean under-utilizing talent

One of my credos in terms of employee experience, which is also in line with operational experience, is that simplification is the basis of everything. The work and its organization must be fluid, legible and logical so that employees can concentrate on their mission without being constantly held back by the unnecessary complexity of everyday life. But, to my great surprise, my idea is often misunderstood. I have been told several times, “We're not going to pay people to do simple things, we pay them precisely because it's complicated”. As if simplifying working...

Simplifying work does not mean under-utilizing talent

One of my credos in terms of employee experience, which is also in line with operational experience, is that simplification is the basis of...

OPEX, AI, automation: what will happen to knowledge workers?

A few months ago, I came across the latest report from PEX Network on operational excellence and business transformation. While it comes as no surprise...

Do we need a chief of work?

For some time now, there has been talk of a new role in businesses concerned with work efficiency and employee experience: the "Chief of Work". I...

Thinking of work as a flow: appealing, but is it realistic?

There has been a lot of talk about the transformation recently announced by Moderna, which has led to the merger of HR and IT,...

HR and IT merger: Moderna redesigns its organization for and with AI

Sometimes organizational decisions, beyond mere cosmetic changes, embody fundamental trends in the organization of work. The recent merger of the HR and IT departments at...

Managers are responsible for everything that goes wrong

In the eternal debate on the role of the manager, I would like to shed some light based on my experience, give everyone the...

Just because work is invisible, it doesn’t mean that it can’t be improved

The nature of knowledge work is by definition to be intangible. Beyond this truism, it covers a less joyful reality: we work poorly both individually...

Show me a completely smooth process and I’ll show you someone who’s covering mistakes, real boats rock. (Frank Herbert)

1°) Who is the author? Frank Herbert is an American science fiction writer, mainly known for Dune, a saga that combines politics, ecology, philosophy and power struggles. 2°)...

The importance of soft skills in operational excellence

In a working world increasingly focused on cognitive skills and collaboration, soft skills are proving to be essential pillars for achieving operational excellence. The problem...
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