Tag: operational excellence
Employee Experience
The employee experience: a transformation lever at the service of performance
At least, that's the conclusion of Parlons RH's 2024 employee experience barometer, which you can download here: the...
Collaboration
What data do we need to understand how people work?
In a previous post I discussed the need to give a quantified, tangible form to the flows...
Operational Excellence
The open space is not a factory but sometimes you should look at it that way
There is nothing more different than industry and the service industry, especially office work. Different activities, different...
Operational Excellence
Organizing knowledge work is solving a lot of problems at once
I've been fortunate enough over the past 10 years to hold a number of positions in different...
Employee Experience
Is it heresy to put “people” and “operations” in the same sentence?
It's funny how you can seem to shock some purists by using in the same sentence two...
Employee Experience
Feedback and secondary data: how to put data at the service of employee experience?
I recently talked about making what we now call the employee experience part of an operational excellence...
Employee Experience
Experience is the new name for quality and is the result of operational excellence
I have always been convinced that there is a lot to be gained by looking at what...
Management
What is the point of increasing the pace of meetings without increasing the pace of execution?
Companies are aware of the problem of meetings, especially since the COVID crisis which, by generalizing remote...
Operational Excellence
Employees must follow the processes. Are you sure?
Processes are reassuring for the business because they allow it to rely on the system to avoid...