Tag: operational excellence
Employee Experience
Is it heresy to put “people” and “operations” in the same sentence?
It's funny how you can seem to shock some purists by using in the same sentence two...
Employee Experience
Feedback and secondary data: how to put data at the service of employee experience?
I recently talked about making what we now call the employee experience part of an operational excellence...
Employee Experience
Experience is the new name for quality and is the result of operational excellence
I have always been convinced that there is a lot to be gained by looking at what...
Management
What is the point of increasing the pace of meetings without increasing the pace of execution?
Companies are aware of the problem of meetings, especially since the COVID crisis which, by generalizing remote...
Operational Excellence
Employees must follow the processes. Are you sure?
Processes are reassuring for the business because they allow it to rely on the system to avoid...
Operational Excellence
Operations in the post COVID business: formalized, simplified, automated and People Centric
The COVID crisis has shown the limits of certain business models and forced businesses to operate in...
Employee Experience
Employee helpdesk and enterprise ticketization: instructions for use
In a previous post I discussed the importance of a "one-stop shop" for the employee within the...
Management
How businesses will look like after the COVID ?
What will the post-pandemic business look like? This is the question that many people are asking, you...