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Local optimum vs. global optimum and the theory of constraints: why your productivity gains sometimes serve no purpose

Eliyahu Goldratt, although trained as a physicist, had a profound impact on industrial management with books such as The Goal (1984) and The Haystack Syndrome (1990). His contribution is based on the idea that the performance of a system is always limited by its bottleneck. No matter what gains are made elsewhere, this bottleneck alone determines the performance of the system. At this point, you're probably wondering what the "old" world of factories is doing on a blog that talks a lot about tech and knowledge workers, but it's precisely because, as an article in...

Local optimum vs. global optimum and the theory of constraints: why your productivity gains sometimes serve no purpose

Eliyahu Goldratt, although trained as a physicist, had a profound impact on industrial management with books such as The Goal (1984) and The Haystack Syndrome (1990). His contribution...

Work about work: when the reality of work consists of making things that don’t work work

We have elevated activity and even overactivity to the status of a dogma of a professional image that is polished and reassuring. We tick boxes, we...

Simplifying work does not mean under-utilizing talent

One of my credos in terms of employee experience, which is also in line with operational experience, is that simplification is the basis of...

OPEX, AI, automation: what will happen to knowledge workers?

A few months ago, I came across the latest report from PEX Network on operational excellence and business transformation. While it comes as no surprise...

Do we need a chief of work?

For some time now, there has been talk of a new role in businesses concerned with work efficiency and employee experience: the "Chief of Work". I...

Thinking of work as a flow: appealing, but is it realistic?

There has been a lot of talk about the transformation recently announced by Moderna, which has led to the merger of HR and IT,...

HR and IT merger: Moderna redesigns its organization for and with AI

Sometimes organizational decisions, beyond mere cosmetic changes, embody fundamental trends in the organization of work. The recent merger of the HR and IT departments at...

Managers are responsible for everything that goes wrong

In the eternal debate on the role of the manager, I would like to shed some light based on my experience, give everyone the...

Just because work is invisible, it doesn’t mean that it can’t be improved

The nature of knowledge work is by definition to be intangible. Beyond this truism, it covers a less joyful reality: we work poorly both individually...
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