One of my credos in terms of employee experience, which is also in line with operational experience, is that simplification is the basis of everything. The work and its organization must be fluid, legible and logical so that employees can concentrate on their mission without being constantly held back by the unnecessary complexity of everyday life.
But, to my great surprise, my idea is often misunderstood. I have been told several times, “We're not going to pay people to do simple things, we pay them precisely because it's complicated”.
As if simplifying working...
A few months ago, I came across the latest report from PEX Network on operational excellence and business transformation. While it comes as no surprise...
Sometimes organizational decisions, beyond mere cosmetic changes, embody fundamental trends in the organization of work. The recent merger of the HR and IT departments at...
The nature of knowledge work is by definition to be intangible. Beyond this truism, it covers a less joyful reality: we work poorly both individually...
1°) Who is the author?
Frank Herbert is an American science fiction writer, mainly known for Dune, a saga that combines politics, ecology, philosophy and power struggles.
2°)...
In a working world increasingly focused on cognitive skills and collaboration, soft skills are proving to be essential pillars for achieving operational excellence.
The problem...