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Just because work is invisible, it doesn’t mean that it can’t be improved

The nature of knowledge work is by definition to be intangible. Beyond this truism, it covers a less joyful reality: we work poorly both individually and collectively and we push the mental limits of employees to their limits by imagining that they are infinite. The invisible nature of work is a good excuse for managers who can thus say “If it's immaterial, it's not visible, so there's no problem” and thus pass the problem on to each employee, individually, who becomes responsible for his or her own efficiency and for the optimal management...

Just because work is invisible, it doesn’t mean that it can’t be improved

The nature of knowledge work is by definition to be intangible. Beyond this truism, it covers a less joyful reality: we work poorly both individually...

Show me a completely smooth process and I’ll show you someone who’s covering mistakes, real boats rock. (Frank Herbert)

1°) Who is the author? Frank Herbert is an American science fiction writer, mainly known for Dune, a saga that combines politics, ecology, philosophy and power struggles. 2°)...

The importance of soft skills in operational excellence

In a working world increasingly focused on cognitive skills and collaboration, soft skills are proving to be essential pillars for achieving operational excellence. The problem...

Exclusive: the (fake) Steve Jobs interview on employee experience

Steve Jobs is known for his obsession with user experience, simplicity, attention to detail, and his desire to see his ideas through to the very...

Remote work and productivity: what if we rethought the real drivers of efficiency?

Explore why measuring productivity for remote knowledge workers is challenging and how operational excellence can enhance their efficiency. This article goes beyond traditional metrics to focus on agility, collaboration, and management approaches tailored to intellectual work. Perfect for rethinking remote work productivity and uncovering strategies for sustainable effectiveness in today’s digital workplace.

The employee experience: a transformation lever at the service of performance

At least, that's the conclusion of Parlons RH's 2024 employee experience barometer, which you can download here: the employee experience is a transformation that helps...

What data do we need to understand how people work?

In a previous post I discussed the need to give a quantified, tangible form to the flows of work in order to understand what...

The open space is not a factory but sometimes you should look at it that way

There is nothing more different than industry and the service industry, especially office work. Different activities, different profiles, different times but also different ways...

Organizing knowledge work is solving a lot of problems at once

I've been fortunate enough over the past 10 years to hold a number of positions in different areas. From director in consulting with a...
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