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Back office or front office? Where is the potential of AI greatest?

There is a discourse that is becoming increasingly common in business, which was shared with me by someone who works for one of the "giants" of AI just last month. It essentially states that if we are looking for value with AI, we should start with the back office. Internal, administrative, and support functions would therefore be the most rational, safest, and above all, most profitable area in which to achieve concrete results. Conversely, other analyses claim exactly the opposite, explaining that the value lies in the front office with its customer...

Back office or front office? Where is the potential of AI greatest?

There is a discourse that is becoming increasingly common in business, which was shared with me by someone who works for one of the...

The promise of AI: acceleration, expansion, transformation

Artificial intelligence is often presented as a driver of efficiency, a means of working faster or reducing the burden of repetitive tasks. This perception...

AI First is not AI Only: clarify your intentions before transforming your business

When businesses talk about their ambition to become "AI First", there is often confusion about associating this orientation with widespread automation, as if asserting the...

HR is not the management’s fire department

In many businesses, human resources departments don't intervene at the right time. They arrive when everything is going wrong, when a manager is losing...

A business can be born “AI first”, but can it become one?

The expression "AI First" is now so prevalent in discourse that, in one way or another, it is, if not a goal for businesses,...

2025 Employee Experience Barometer: It’s urgent to get this topic out of HR

There are certain times of the year that I look forward to in particular, and the release of Parlons RH's employee experience barometer is...

Efficiency vs. uniqueness: the false dilemma of operations

We believed that by making businesses more efficient, we would make them stronger, but we ended up making them indistinguishable. The same tools, the same...

A poorly designed enterprise is illegible and incomprehensible to employees and customers

I have seen many businesses where competent people work with dedication and conviction, but where no one seems to have any idea what they...

Who is handling your artificial intelligence projects? Probably not the right people.

For two years now, artificial intelligence projects have been multiplying in businesses, often with a mixture of urgency and fascination. But despite sometimes flawless...
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