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People Centric Operations 2.0: how AI is reinventing knowledge work at scale

I have always believed that business performance depends above all on "work design", or how work is actually done by people. In a way, this is the foundation of what I have called People Centric Operations: designing the organization not around structures or tools, but around the flows of information, decision-making, and collaboration that support the activities of knowledge workers (People Centric Operations: adapting work and operations to knowledge workers). You may think I'm stating the obvious, but it's something I've noticed frequently in my career: few managers and ultimately almost no...

People Centric Operations 2.0: how AI is reinventing knowledge work at scale

I have always believed that business performance depends above all on "work design", or how work is actually done by people. In a way, this is...

People are everywhere in the workplace, but HR is nowhere when it comes to work

There is a lot of talk about the human factor in the workplace, and my opinion is that we will talk about it more...

HR and IT merger: Moderna redesigns its organization for and with AI

Sometimes organizational decisions, beyond mere cosmetic changes, embody fundamental trends in the organization of work. The recent merger of the HR and IT departments at...

You can’t talk about collaboration without talking about processes and operations

It seems that collaboration has become a magic word, the cure for just about every problem. Some see it as a strategic imperative, others as...

HR and Operations: the only viable duo for driving employee experience

In many businesses, human resources are seen asisolated entities, focusing exclusively on talent management: recruitment, training and skills development. An approach which, while laudable,...

People Centric Operations: adapting work and operations to knowledge workers 

It's hard to believe that in 2024, in most businesses, work and operations will still be organized as they were in the heyday of Taylorism,...

Formalized operations need not be complicated

Some time ago, I had a sharp disagreement with someone about the advantages and disadvantages of formal organization and, beyond that, formalized operating procedures. My interlocutor argued...

Exclusive: the (fake) Steve Jobs interview on employee experience

Steve Jobs is known for his obsession with user experience, simplicity, attention to detail, and his desire to see his ideas through to the very...

The quantified organization: Grail or Big Brother?

Thanks to the growing mass of data they capture, businesses are in a position to understand how their employees are doing and how they...
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