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Formalized operations need not be complicated

Some time ago, I had a sharp disagreement with someone about the advantages and disadvantages of formal organization and, beyond that, formalized operating procedures. My interlocutor argued that businesses were dying because they were too formal, leading to complication, demotivation and loss of accountability. As for me, I supported the idea that excessive flexibility without formalization was at least as great a risk as over-formalization, since it could leave people without any reference points or guidelines. In fact, if we don't agree, I think it's a matter of vocabulary and knowing where to place the...

Formalized operations need not be complicated

Some time ago, I had a sharp disagreement with someone about the advantages and disadvantages of formal organization and, beyond that, formalized operating procedures. My interlocutor argued...

Exclusive: the (fake) Steve Jobs interview on employee experience

Steve Jobs is known for his obsession with user experience, simplicity, attention to detail, and his desire to see his ideas through to the very...

The quantified organization: Grail or Big Brother?

Thanks to the growing mass of data they capture, businesses are in a position to understand how their employees are doing and how they...

2023 Employee Experience Barometer: the employee experience confronted with its contradictions

The 2023 edition of the parlons RH employee experience barometer has just been released, with this year's specific focus on the manager, both in...

The open space is not a factory but sometimes you should look at it that way

There is nothing more different than industry and the service industry, especially office work. Different activities, different profiles, different times but also different ways...

Putting people at the center: much more than care

Since I have been working there has not been a time when I have not heard that we should put people at the center....

You don’t have to be HR to have an impact on the employee experience

This article comes back to the recurrent question of who to entrust with the employee experience topic and why, even if they seem to...

The work of the future will be designed around the “job to be done”

Thinking about the future of work requires a number of changes in perspective. We saw earlier, for example, that we should already start thinking...

Experience is the new name for quality and is the result of operational excellence

I have always been convinced that there is a lot to be gained by looking at what works in other sectors and applying it...
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