Tag: operations
Employee Experience
You don’t have to be HR to have an impact on the employee experience
This article comes back to the recurrent question of who to entrust with the employee experience topic...
Human resources
The work of the future will be designed around the “job to be done”
Thinking about the future of work requires a number of changes in perspective. We saw earlier, for...
Employee Experience
Experience is the new name for quality and is the result of operational excellence
I have always been convinced that there is a lot to be gained by looking at what...
Operational Excellence
Employees must follow the processes. Are you sure?
Processes are reassuring for the business because they allow it to rely on the system to avoid...
Operational Excellence
Knowledge workers, the excluded from operational excellence?
There is one comparison that has always surprised me. The one between the manufacturing industry and the...
Employee Experience
Can agile management improve the employee experience?
Employee experience has a very operational component in the daily work that concerns the content of the...
Employee Experience
Transforming Operational Work Experience: The Pitfalls to Avoid
Once you have become aware of what employees really do at work and have identified all the...
Employee Experience
Employee experience: do you know what your staff (really) does?
You have therefore understood that the employee experience does not consist of people experiencing pleasant things, but...