Tag: operations
Operational Excellence
Employees must follow the processes. Are you sure?
Processes are reassuring for the business because they allow it to rely on the system to avoid...
Operational Excellence
Knowledge workers, the excluded from operational excellence?
There is one comparison that has always surprised me. The one between the manufacturing industry and the...
Employee Experience
Can agile management improve the employee experience?
Employee experience has a very operational component in the daily work that concerns the content of the...
Employee Experience
Transforming Operational Work Experience: The Pitfalls to Avoid
Once you have become aware of what employees really do at work and have identified all the...
Employee Experience
Employee experience: do you know what your staff (really) does?
You have therefore understood that the employee experience does not consist of people experiencing pleasant things, but...
Employee Experience
What is the difference between an Employee Experience strategy and an HR policy?
I often hear people say "you don't need employee experience anyway, that's the job of HR, you...
Employee Experience
What about employee experience after the COVID?
The containment is barely finished, the long reboot to "normal" economic activity is underway, and one can...
Digital Transformation
Mind the digital gap
In a previous post I mentioned an Accenture study issued this summer. My point was to say...