Tag: organization
Customer relationship
Digital transformation is about making things simpler. Period.
By the way, what is digital transformation ? Search the web, there are as many definitions as...
Books I read
The Future of work by Jacob Morgan : digitizing Drucker
Digital transformation is not a customer-facing program only. As a matter of fact, organizations will have to...
Digital Economy
Is market the future of enterprise ?
In a context of uncertainty and perpetual disruption, there is only one thing certain for businesses :...
Customer relationship
Being an experience company impacts your organization
Experience is back under the spotlights as businesses are starting their digital transformation. In this context, believing...
Collaboration
[Quote] Markets are conversations
"Markets are conversations"
That's the first these of the cluetrain manifesto. No matter the documents dates from 1999,...
Management
Time management : a critical issue in the digital era
Time is the only resource no one can afford to waste. If you think seriously about that,...
Customer relationship
The digital enterprise is like planes : drawn, not supported
Digital transformation is something binary. Historically, it's been made of two disciplines. An internal one, collaboration, collective...
Customer relationship
How does digital transformation look like #2 : the invisible part
Limiting digital transformation to the implementation of an enterprise social network, a disrupting initiative in the field...