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Are you familiar with Coase’s law on transaction costs and its impact on capturing productivity gains?

With every technological wave, we always hear the same promise: to produce more, faster, with fewer resources. Yet the same question always comes up: where are the productivity gains, and above all, who benefits from them?In a previous article, I discussed Shapiro's law and how certain players in the chain claim most of the value (Are you familiar with the "value chain squeeze" or how your suppliers and customers are stealing your productivity gains?). Another approach, older but still relevant, is that of Ronald Coase. His work provides a...

Are you familiar with Coase’s law on transaction costs and its impact on capturing productivity gains?

With every technological wave, we always hear the same promise: to produce more, faster, with fewer resources. Yet the same question always comes up:...

How years of progress have killed customer service

Every company is talking about customer experience, and has been investing heavily in customer service for years. Yet recent experience tells me that, in...

The CHRO, the extended enterprise and the freelancer

Alors qu'on nous promet la génération du modèle freelance en remplacement du salariat, cela pose la question de la stratégie RH face à l'entreprise étendue.

Is market the future of enterprise ?

In a context of uncertainty and perpetual disruption, there is only one thing certain for businesses : they will have to learn to adapt...

Do we work the same way with providers and with colleagues ?

The answer is obviously not. And not only because this is not the same kind of contracts. It's because businesses still act according to...

Do enterprises really outsource the right things ?

Some of my reflections point to the slow but unavoidable outsourcing of the human side of the enterprise. First because of organization models and systems...

Once knowledge will be outsourced, enterprises will only be expertise coordinators

In a previous post I was saying that, one day, enterprise's main role will be to organize a value chain and coordinate expertises, some...

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