Tag: People Centric Operations
Operational Excellence
Is automation the only way to people-centric operations?
Some time ago I talked to you about People Centric Operations. The idea that operations and processes...
Employee Experience
Is it heresy to put “people” and “operations” in the same sentence?
It's funny how you can seem to shock some purists by using in the same sentence two...
Operational Excellence
Employees must follow the processes. Are you sure?
Processes are reassuring for the business because they allow it to rely on the system to avoid...
Operational Excellence
Operations in the post COVID business: formalized, simplified, automated and People Centric
The COVID crisis has shown the limits of certain business models and forced businesses to operate in...