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Let’s restore the role of the manager

The role of the manager seems to have lost its legitimacy. It is viewed as a relic of an old world, one of control, hierarchy, and vertical power, even as talk of autonomy, employee, and artificial intelligence has become the new norm, at least in theory, because in practice this remains to be seen (Is manager still a profession?). In many organizations, managers appear to be both indispensable and embarrassing: we can't do without them, but we're not quite sure what they're for anymore. They are asked to be both strategists and coaches,...

Let’s restore the role of the manager

The role of the manager seems to have lost its legitimacy. It is viewed as a relic of an old world, one of control, hierarchy, and...

Employee experience is useless (if it is not linked to the business)

There has never been so much talk about employee experience. Chief EX officers, engagement barometers, listening platforms, and well-being indicators are everywhere, and yet...

Agentic AI: autonomous orchestration, but for whom, and under what conditions?

I was recently rereading an IBM study on agentic AI that promises a future where business operations will be driven by autonomous agents, available...

Managing is not planning, organizing, or coordinating—which are all just words for controlling. It’s “calculated chaos and controlled disorder”. Henry Mintzberg

You've surely heard these common phrases in the life of a team or executive committee: "We need to plan better", "Let's get things in...

People Centric Operations 2.0: how AI is reinventing knowledge work at scale

I have always believed that business performance depends above all on "work design", or how work is actually done by people. In a way, this is...

HR and IT merger: Moderna redesigns its organization for and with AI

Sometimes organizational decisions, beyond mere cosmetic changes, embody fundamental trends in the organization of work. The recent merger of the HR and IT departments at...

People Centric Operations: adapting work and operations to knowledge workers 

It's hard to believe that in 2024, in most businesses, work and operations will still be organized as they were in the heyday of Taylorism,...

Formalized operations need not be complicated

Some time ago, I had a sharp disagreement with someone about the advantages and disadvantages of formal organization and, beyond that, formalized operating procedures. My interlocutor argued...

Is automation the only way to people-centric operations?

Some time ago I talked to you about People Centric Operations. The idea that operations and processes should be rebuilt around people and not...
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