The role of the manager seems to have lost its legitimacy. It is viewed as a relic of an old world, one of control, hierarchy, and vertical power, even as talk of autonomy, employee, and artificial intelligence has become the new norm, at least in theory, because in practice this remains to be seen (Is manager still a profession?).
In many organizations, managers appear to be both indispensable and embarrassing: we can't do without them, but we're not quite sure what they're for anymore. They are asked to be both strategists and coaches,...
The rhetoric is well-rehearsed and omnipresent in every business: "people are our most valuable asset", "human capital is at the heart of our strategy",...
Some time ago, I had a sharp disagreement with someone about the advantages and disadvantages of formal organization and, beyond that, formalized operating procedures.
My interlocutor argued...