It's funny how you can seem to shock some purists by using in the same sentence two words that have nothing to do with each other. This is for example the case of the words people / humans and the words 'process' and 'operations'.
I explained a while ago that if we wanted to stop using buzzwords and talk to people who don't have a certain sensitivity we could easily replace the word experience with quality and link it to well known topics of operational experience.
Some people will retort that...
When we speak of employee experience, the question immediately arises as to the scope of the function, which leads to the question of complementarity...