Tag: people operations
Employee Experience
Is it heresy to put “people” and “operations” in the same sentence?
It's funny how you can seem to shock some purists by using in the same sentence two...
Operational Excellence
Employees must follow the processes. Are you sure?
Processes are reassuring for the business because they allow it to rely on the system to avoid...
Employee Experience
Employee helpdesk and enterprise ticketization: instructions for use
In a previous post I discussed the importance of a "one-stop shop" for the employee within the...
Employee Experience
Employee services and one-stop shopping: towards the ticketization of the enterprise.
In a previous post I talked about the notion of employee service and a later one I...
Employee Experience
Why talk about employee experience in 2020?
The notion of employee experience is anything but new, even if there are a lot of concepts...
Employee Experience
The 14 wounds of employee experience
Before going into more operational subjects, I thought it would be useful to take stock of the...
Employee Experience
Who takes care of the employees in the enterprise? Different roles, different approaches
When we speak of employee experience, the question immediately arises as to the scope of the function,...