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Is it heresy to put “people” and “operations” in the same sentence?

It's funny how you can seem to shock some purists by using in the same sentence two words that have nothing to do with each other. This is for example the case of the words people / humans and the words 'process' and 'operations'. I explained a while ago that if we wanted to stop using buzzwords and talk to people who don't have a certain sensitivity we could easily replace the word experience with quality and link it to well known topics of operational experience. Some people will retort that...

Is it heresy to put “people” and “operations” in the same sentence?

It's funny how you can seem to shock some purists by using in the same sentence two words that have nothing to do with...

Employees must follow the processes. Are you sure?

Processes are reassuring for the business because they allow it to rely on the system to avoid individual deviations. Indeed, since humans are a...

Employee helpdesk and enterprise ticketization: instructions for use

In a previous post I discussed the importance of a "one-stop shop" for the employee within the more general framework of an employee experience...

Employee services and one-stop shopping: towards the ticketization of the enterprise.

In a previous post I talked about the notion of employee service and a later one I showed that this notion of employee service...

Why talk about employee experience in 2020?

The notion of employee experience is anything but new, even if there are a lot of concepts associated with it that have little to...

The 14 wounds of employee experience

Before going into more operational subjects, I thought it would be useful to take stock of the subjects, the points of friction, justifying the...

Who takes care of the employees in the enterprise? Different roles, different approaches

When we speak of employee experience, the question immediately arises as to the scope of the function, which leads to the question of complementarity...

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