Tags Problem solving
Tag: problem solving
Sharing is not delivering
Summary : one of the most counterproductive usage of email is upward delegation. A polite way to say "passing the monkey to a colleague"....
Are we challenging the right silos ?
Summary : silos are a well known harm enterprises are trying to get rid of. But, in organizations that need to be deeply connected...
Don’t confuse enterprises without managers with without management
Summary : we talk a lot about the cases of enterprises without managers, praised for their agility and their effectiveness. Businesses show interest for...
Tomorrow’s businesses need strong processes and deep automation
Summary:Tomorrow's business will give people and their peculiar skills a good deal to increase overall performance. Creativity, problem solving, exception handling...everything that has nothing...
Intangible objects and abstraction at work : the need for a case centric environment
Summary : If we try to understand what work is actually in the knowledge economy, it appears that it's mainly about handling, gathering and...
Social media and customer service : don’t make exceptions become mainstream
Summary : when an enterprise invests in social media to improve its customer service it may think that a good indicator of success would...
Customer service : avoid being the victim of you social media success
Summary : while some businesses are puzzled towards the lack of success of their customer service initiatives on social media, others are trying to...
Trying to solve a business problem ? Don’t start with a social media plan !
Résumé : even if maturity on social media is increasing, we still hear to many incantations like "if you dont' use social media you're...
Nothing is lost, nothing is created, everything is transformed…but not luckily
Summary : there's a missing link in the enterprise 2.0 discourse that does not reassure organizations. They're being asked an impressive effort to generate...