Tags Problem solving
Tag: problem solving
An organization that is out of sync, irritant #13 of the employee experience
The company's worst enemy is not its competitors but time. Time to understand, time to decide, time to act, time to solve...
Sharing is not delivering
Summary : one of the most counterproductive usage of email is upward delegation. A polite way to say "passing the monkey to a colleague"....
Are we challenging the right silos ?
Summary : silos are a well known harm enterprises are trying to get rid of. But, in organizations that need to be deeply connected...
Don’t confuse enterprises without managers with without management
Summary : we talk a lot about the cases of enterprises without managers, praised for their agility and their effectiveness. Businesses show interest for...
Tomorrow’s businesses need strong processes and deep automation
Summary:Tomorrow's business will give people and their peculiar skills a good deal to increase overall performance. Creativity, problem solving, exception handling...everything that has nothing...
Intangible objects and abstraction at work : the need for a case centric environment
Summary : If we try to understand what work is actually in the knowledge economy, it appears that it's mainly about handling, gathering and...
Social media and customer service : don’t make exceptions become mainstream
Summary : when an enterprise invests in social media to improve its customer service it may think that a good indicator of success would...
Customer service : avoid being the victim of you social media success
Summary : while some businesses are puzzled towards the lack of success of their customer service initiatives on social media, others are trying to...
Trying to solve a business problem ? Don’t start with a social media plan !
Résumé : even if maturity on social media is increasing, we still hear to many incantations like "if you dont' use social media you're...