Tags Problem solving
Tag: problem solving
A problem box is better than any idea box
The employee experience largely consists in removing the friction points in the daily life of the employees and making their different journeys...
Why it is sometimes necessary to refuse to tackle a problem ?
Managing others is good, but first of all it is better to start by managing oneself. Some of the anecdotes I heard...
An organization that is out of sync, irritant #13 of the employee experience
The company's worst enemy is not its competitors but time. Time to understand, time to decide, time to act, time to solve...
Sharing is not delivering
Summary : one of the most counterproductive usage of email is upward delegation. A polite way to say "passing the monkey to a colleague"....
Are we challenging the right silos ?
Summary : silos are a well known harm enterprises are trying to get rid of. But, in organizations that need to be deeply connected...
Don’t confuse enterprises without managers with without management
Summary : we talk a lot about the cases of enterprises without managers, praised for their agility and their effectiveness. Businesses show interest for...
Tomorrow’s businesses need strong processes and deep automation
Summary:Tomorrow's business will give people and their peculiar skills a good deal to increase overall performance. Creativity, problem solving, exception handling...everything that has nothing...
Intangible objects and abstraction at work : the need for a case centric environment
Summary : If we try to understand what work is actually in the knowledge economy, it appears that it's mainly about handling, gathering and...
Social media and customer service : don’t make exceptions become mainstream
Summary : when an enterprise invests in social media to improve its customer service it may think that a good indicator of success would...