Tag: problem solving
Customer relationship
Social media and customer service : don’t make exceptions become mainstream
Summary : when an enterprise invests in social media to improve its customer service it may think...
Customer relationship
Customer service : avoid being the victim of you social media success
Summary : while some businesses are puzzled towards the lack of success of their customer service initiatives...
Collaboration
Trying to solve a business problem ? Don’t start with a social media plan !
Résumé : even if maturity on social media is increasing, we still hear to many incantations like...
Collaboration
Nothing is lost, nothing is created, everything is transformed…but not luckily
Summary : there's a missing link in the enterprise 2.0 discourse that does not reassure organizations. They're...
Customer relationship
Engage with customers. And then ?
Summary : It's obvious that the use of social media within companies and between companies and customers...
Picture of the week
Picture of the week #6 : Every problem has a solution…
Every problem has a solution, or else, you're part of the problem
Albert Einstein
Illustration from the book “The...
Collaboration
Hey ! I’m your ERP and I’m talking to you !
I'd like to share some thoughts about what our work environment may look like in a close...
Collaboration
GE, enterprise 2.0 since….1989
One of the the most frequently mentioned enterprise 2.0 successful project is General Electric's SupportCentral. It's true...