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With AI, will polymaths become fashionable again?

For some time now, like everyone else, I have been asking myself a question: in a world where AI facilitates access to knowledge and automates an increasing number of even expert tasks, what is left for humans? It made me think back to a book I had read and enjoyed many years ago: Vinnie Mirchandani's The New Polymath. He explained that innovation often stems from the transversality of knowledge and the ability to navigate between different disciplines. For me, it was also an opportunity to discover the polymath and polymathy. Historically, a polymath is a person...

Tomorrow’s businesses need strong processes and deep automation

Summary:Tomorrow's business will give people and their peculiar skills a good deal to increase overall performance. Creativity, problem solving, exception handling...everything that has nothing...

Intangible objects and abstraction at work : the need for a case centric environment

Summary : If we try to understand what work is actually in the knowledge economy, it appears that it's mainly about handling, gathering and...

Social media and customer service : don’t make exceptions become mainstream

Summary : when an enterprise invests in social media to improve its customer service it may think that a good indicator of success would...

Customer service : avoid being the victim of you social media success

Summary : while some businesses are puzzled towards the lack of success of their customer service initiatives on social media, others are trying to...

Trying to solve a business problem ? Don’t start with a social media plan !

Résumé : even if maturity on social media is increasing, we still hear to many incantations like "if you dont' use social media you're...

Nothing is lost, nothing is created, everything is transformed…but not luckily

Summary : there's a missing link in the enterprise 2.0 discourse that does not reassure organizations. They're being asked an impressive effort to generate...

Engage with customers. And then ?

Summary : It's obvious that the use of social media within companies and between companies and customers are not compartmentalized but complementary disciplines. If...

Picture of the week #6 : Every problem has a solution…

Every problem has a solution, or else, you're part of the problem Albert Einstein Illustration from the book “The Golden Rules for Success“. Thanks to Thierry d’Auzers...

Hey ! I’m your ERP and I’m talking to you !

I'd like to share some thoughts about what our work environment may look like in a close future if what I think being two...
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