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No one should be afraid to walk into a meeting

Everyone has had the experience of walking into a meeting. The door opens, faces are closed, you take your seat, you breathe a little too loudly, some people lower their eyes, others rush to appear absorbed in their notes. There is little conversation, every word is weighed carefully, but this is not concentration, it is fear. Fear of judgment, of verbal "shots" of being "brought down" in public. When this is the case, and it is too often, the meeting is no longer a space for collective work, it is...

Engage with customers. And then ?

Summary : It's obvious that the use of social media within companies and between companies and customers are not compartmentalized but complementary disciplines. If...

Picture of the week #6 : Every problem has a solution…

Every problem has a solution, or else, you're part of the problem Albert Einstein Illustration from the book “The Golden Rules for Success“. Thanks to Thierry d’Auzers...

GE, enterprise 2.0 since….1989

One of the the most frequently mentioned enterprise 2.0 successful project is General Electric's SupportCentral. It's true that their numbers are really impressive even...

Toyota : a good example of SOO that reduces business risk

First a quick summary of the Service Oriented Organization concept (SOO) : it's about giving employees the ability (ie tools and organization model) that...