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“It’s okay to admit what you don’t know. It’s okay to ask for help. And it’s more than okay to listen to the people...

In the turmoil of organizational change, there is a simple but often overlooked rule: authority is no longer measured by the confidence with which we assert our knowledge, but by the clarity with which we recognize what we do not know (The Dunning-Kruger effect: when lack of expertise breeds certainty). It is in this context that a quote from Mary Barra, CEO of General Motors, invites us to revisit the fundamentals of leadership as opposed to reflexes of control, posturing, and feigned expertise. "It’s okay to admit what you don’t...

Toyota : a good example of SOO that reduces business risk

First a quick summary of the Service Oriented Organization concept (SOO) : it's about giving employees the ability (ie tools and organization model) that...

Innovation and cultural change : ID-ah at Bell Canada

A few months ago I wrote about my meeting with Rex Lee, a nice conversation during which we talked about what he implemented at...

What if the future of organizations was SOO (or SPO) ?

The idea for this note came to me during a discussion with someone from the Direction Générale de l'Armement several months ago. To the question “Do...

Giving problem solving a framework

Since today collaboration means solving problems together, it's important companies provide their employees with a problem solving framework. Why not a methodology or a process...

Meeting Rex Lee : collaboration, problem solving and innovation on the programme

I took advantage from my trip to attend Webcom Montreal to make a flying visit to Toronto. The main purpose was family but...

Socialutions and problem solving : an interesting approach

Every week we can read about new concepts that try to explain how and why our enterprises will have to transform. Once wheat has...
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