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Just because work is invisible, it doesn’t mean that it can’t be improved

The nature of knowledge work is by definition to be intangible. Beyond this truism, it covers a less joyful reality: we work poorly both individually and collectively and we push the mental limits of employees to their limits by imagining that they are infinite. The invisible nature of work is a good excuse for managers who can thus say “If it's immaterial, it's not visible, so there's no problem” and thus pass the problem on to each employee, individually, who becomes responsible for his or her own efficiency and for the optimal management...

Just because work is invisible, it doesn’t mean that it can’t be improved

The nature of knowledge work is by definition to be intangible. Beyond this truism, it covers a less joyful reality: we work poorly both individually...

Show me a completely smooth process and I’ll show you someone who’s covering mistakes, real boats rock. (Frank Herbert)

1°) Who is the author? Frank Herbert is an American science fiction writer, mainly known for Dune, a saga that combines politics, ecology, philosophy and power struggles. 2°)...

How can you avoid becoming a bottleneck in the workplace?

In the world before bottlenecks were machines that could not keep up with the pace of other machines and completely blocked the production process. The result:...

People Centric Operations: adapting work and operations to knowledge workers 

It's hard to believe that in 2024, in most businesses, work and operations will still be organized as they were in the heyday of Taylorism,...

“Streamlining processes”: the story of a managerial misunderstanding

One of the phrases I smile at when I hear them in the workplace is the famous "we're going to streamline processes". Normally, this should...

Elon Musk Minister of Government Efficiency: a joke more serious than it seems

Not surprisingly, the announcement of Donald Trump's appointment of Elon Musk as Minister for Government Efficiency has unleashed passions, leading to incomprehension and criticism....

Remote work and productivity: what if we rethought the real drivers of efficiency?

Explore why measuring productivity for remote knowledge workers is challenging and how operational excellence can enhance their efficiency. This article goes beyond traditional metrics to focus on agility, collaboration, and management approaches tailored to intellectual work. Perfect for rethinking remote work productivity and uncovering strategies for sustainable effectiveness in today’s digital workplace.

How years of progress have killed customer service

Every company is talking about customer experience, and has been investing heavily in customer service for years. Yet recent experience tells me that, in...

AI in the workplace: going beyond augmentation to actually transform

Generative AI was the big topic of 2024, and is likely to remain so for some time to come. However, companies that are starting...
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