Tags Process

Tag: process

Being digital in 2018 : digital is a business matter

Digital is everywhere and since it's everywhere it's nowhere in particular. As I said in my previous post, it's not technology that hinders transformation. Technology...

Open letter from an employee to a customer

Digital transformation mainly relies on two joint streams : employee experience and customer experience without which the employee experience won't be delivered. On the...

Let’s talk about B2B customer experience

automatisation, B2B, caterpillar, connaissance client, data, données, expérience, expérience client, extranet, marketing, optimisation, process, self-service, valeur