Tags Process
Tag: process
HR Tools adoption : is it a change or a design related issue ?
As I said here, one of the things I noticed at the latest 'UNLEASH Conference & Expo edition was the importance given to HR...
Being digital in 2018 : digital is a business matter
Digital is everywhere and since it's everywhere it's nowhere in particular.As I said in my previous post, it's not technology that hinders transformation. Technology...
Employee and customer experience : simplification is not rationalization
expérience client, expérience employé, parcours utilisateur, process, rationalisation, simpliciité, simplification, usages, workflows
What does achieving digital transformation means ?
business model, culture, digitalisation, GE, Jeff Immelt, maturité, opérations, process, rentabilité, transformation digitale
A software that helps to streamline processes ? Run away !
When I look at what B2B vendors say I notice deep changes. While the message has always been about operations efficiency, it's now focusing...
Open letter from an employee to a customer
Digital transformation mainly relies on two joint streams : employee experience and customer experience without which the employee experience won't be delivered. On the...
Let’s talk about B2B customer experience
automatisation, B2B, caterpillar, connaissance client, data, données, expérience, expérience client, extranet, marketing, optimisation, process, self-service, valeur
(Bad) Processes kill productivity and employee experience
When I talk about employee experience there's a couple of points I like to make clear :• It's not about comfort and well-being but...
Industry 4.0 : the dark side of the digital enterprise
Digital transformation often goes hand and hand with customer experience and the highest priority is often given to marketing and customer relationship initiatives. It...