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Two interpretations of AI in the workplace: agentic uses and capability overhang

At the start of this year, two reports were published that offer a seemingly contrasting view of the state of artificial intelligence in organizations. What makes them unique, after analyzing the market from the perspective of major consulting firms (Adoption and impact of AI: lessons (and limitations) from the latest McKinsey and BCG studies), is that they come from two major publishers in the market, namely Anthropic and OpenAI. So I would repeat the same warning I gave in my previous article: we are dealing with players who have an interest...

Two interpretations of AI in the workplace: agentic uses and capability overhang

At the start of this year, two reports were published that offer a seemingly contrasting view of the state of artificial intelligence in organizations. What...

Managing in the age of AI

The McKinsey and BCG reports published last fall compile all the weak signals needed to understand what is really happening with AI in organizations,...

Who is handling your artificial intelligence projects? Probably not the right people.

For two years now, artificial intelligence projects have been multiplying in businesses, often with a mixture of urgency and fascination. But despite sometimes flawless...

Local optimum vs. global optimum and the theory of constraints: why your productivity gains sometimes serve no purpose

Eliyahu Goldratt, although trained as a physicist, had a profound impact on industrial management with books such as The Goal (1984) and The Haystack Syndrome (1990). His contribution...

Work about work: when the reality of work consists of making things that don’t work work

We have elevated activity and even overactivity to the status of a dogma of a professional image that is polished and reassuring. We tick boxes, we...

Managing is not planning, organizing, or coordinating—which are all just words for controlling. It’s “calculated chaos and controlled disorder”. Henry Mintzberg

You've surely heard these common phrases in the life of a team or executive committee: "We need to plan better", "Let's get things in...

Automation is done with people, not against them.

Discussions about automation often revolve around the idea that it is primarily a technical issue. All you need to do is choose the right tools,...

OPEX, AI, automation: what will happen to knowledge workers?

A few months ago, I came across the latest report from PEX Network on operational excellence and business transformation. While it comes as no surprise...

Digital is not just marketing

Whether I'm reading studies or job offers or listening to a conversation on the subject, there's something that really irritates me: when we talk about...
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