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Who is handling your artificial intelligence projects? Probably not the right people.

For two years now, artificial intelligence projects have been multiplying in businesses, often with a mixture of urgency and fascination. But despite sometimes flawless technical deployments and widespread individual use, at least in the private sphere (Why the widespread adoption of AI by consumers says nothing about its future in the workplace), the effects on organizations often remain disappointing. Productivity is increasing, but only in certain areas, and tools are multiplying, but the operating accounts show no sign of improvement. The reason is simple: AI projects are rarely led by the right people,...

Who is handling your artificial intelligence projects? Probably not the right people.

For two years now, artificial intelligence projects have been multiplying in businesses, often with a mixture of urgency and fascination. But despite sometimes flawless...

Local optimum vs. global optimum and the theory of constraints: why your productivity gains sometimes serve no purpose

Eliyahu Goldratt, although trained as a physicist, had a profound impact on industrial management with books such as The Goal (1984) and The Haystack Syndrome (1990). His contribution...

Work about work: when the reality of work consists of making things that don’t work work

We have elevated activity and even overactivity to the status of a dogma of a professional image that is polished and reassuring. We tick boxes, we...

Managing is not planning, organizing, or coordinating—which are all just words for controlling. It’s “calculated chaos and controlled disorder”. Henry Mintzberg

You've surely heard these common phrases in the life of a team or executive committee: "We need to plan better", "Let's get things in...

Automation is done with people, not against them.

Discussions about automation often revolve around the idea that it is primarily a technical issue. All you need to do is choose the right tools,...

OPEX, AI, automation: what will happen to knowledge workers?

A few months ago, I came across the latest report from PEX Network on operational excellence and business transformation. While it comes as no surprise...

Digital is not just marketing

Whether I'm reading studies or job offers or listening to a conversation on the subject, there's something that really irritates me: when we talk about...

You can’t talk about collaboration without talking about processes and operations

It seems that collaboration has become a magic word, the cure for just about every problem. Some see it as a strategic imperative, others as...

Just because work is invisible, it doesn’t mean that it can’t be improved

The nature of knowledge work is by definition to be intangible. Beyond this truism, it covers a less joyful reality: we work poorly both individually...
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