Tag: process
Digital Transformation
What does achieving digital transformation means ?
business model, culture, digitalisation, GE, Jeff Immelt, maturité, opérations, process, rentabilité, transformation digitale
Software & Tools
A software that helps to streamline processes ? Run away !
When I look at what B2B vendors say I notice deep changes. While the message has always...
Customer relationship
Open letter from an employee to a customer
Digital transformation mainly relies on two joint streams : employee experience and customer experience without which the...
Customer relationship
Let’s talk about B2B customer experience
automatisation, B2B, caterpillar, connaissance client, data, données, expérience, expérience client, extranet, marketing, optimisation, process, self-service, valeur
Employee Experience
(Bad) Processes kill productivity and employee experience
When I talk about employee experience there's a couple of points I like to make clear :
•...
Data
Industry 4.0 : the dark side of the digital enterprise
Digital transformation often goes hand and hand with customer experience and the highest priority is often given...
Books I read
How to Manage Complexity without Getting Complicated
Unlike what's often said, the complexity of their environment is not what makes businesses struggle. Their real...
Digital Transformation
How about HR making worklife simpler ?
As I often say to people wanting to start the digital transformation of their business but don't...