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Two interpretations of AI in the workplace: agentic uses and capability overhang

At the start of this year, two reports were published that offer a seemingly contrasting view of the state of artificial intelligence in organizations. What makes them unique, after analyzing the market from the perspective of major consulting firms (Adoption and impact of AI: lessons (and limitations) from the latest McKinsey and BCG studies), is that they come from two major publishers in the market, namely Anthropic and OpenAI. So I would repeat the same warning I gave in my previous article: we are dealing with players who have an interest...

You can’t talk about collaboration without talking about processes and operations

It seems that collaboration has become a magic word, the cure for just about every problem. Some see it as a strategic imperative, others as...

Just because work is invisible, it doesn’t mean that it can’t be improved

The nature of knowledge work is by definition to be intangible. Beyond this truism, it covers a less joyful reality: we work poorly both individually...

Show me a completely smooth process and I’ll show you someone who’s covering mistakes, real boats rock. (Frank Herbert)

1°) Who is the author? Frank Herbert is an American science fiction writer, mainly known for Dune, a saga that combines politics, ecology, philosophy and power struggles. 2°)...

How can you avoid becoming a bottleneck in the workplace?

In the world before bottlenecks were machines that could not keep up with the pace of other machines and completely blocked the production process. The result:...

People Centric Operations: adapting work and operations to knowledge workers 

It's hard to believe that in 2024, in most businesses, work and operations will still be organized as they were in the heyday of Taylorism,...

“Streamlining processes”: the story of a managerial misunderstanding

One of the phrases I smile at when I hear them in the workplace is the famous "we're going to streamline processes". Normally, this should...

Elon Musk Minister of Government Efficiency: a joke more serious than it seems

Not surprisingly, the announcement of Donald Trump's appointment of Elon Musk as Minister for Government Efficiency has unleashed passions, leading to incomprehension and criticism....

Remote work and productivity: what if we rethought the real drivers of efficiency?

Explore why measuring productivity for remote knowledge workers is challenging and how operational excellence can enhance their efficiency. This article goes beyond traditional metrics to focus on agility, collaboration, and management approaches tailored to intellectual work. Perfect for rethinking remote work productivity and uncovering strategies for sustainable effectiveness in today’s digital workplace.

How years of progress have killed customer service

Every company is talking about customer experience, and has been investing heavily in customer service for years. Yet recent experience tells me that, in...
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