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Elon Musk Minister of Government...

Not surprisingly, the announcement of Donald Trump's...

Remote work and productivity: what...

Explore why measuring productivity for remote knowledge workers is challenging and how operational excellence can enhance their efficiency. This article goes beyond traditional metrics to focus on agility, collaboration, and management approaches tailored to intellectual work. Perfect for rethinking remote work productivity and uncovering strategies for sustainable effectiveness in today’s digital workplace.

Elon Musk Minister of Government Efficiency: a joke more serious than it seems

Not surprisingly, the announcement of Donald Trump's appointment of Elon Musk as Minister for Government Efficiency has unleashed passions, leading to incomprehension and criticism. Especially on this side of the ocean. Incredulity which then turned into a trial for incompetence and illegitimacy, given his inexperience in the specificities of the public sphere, and even open criticism of the announced method. An epidermal fear and criticism which, I'm afraid, will prevent us from reflecting on the substance, because the substance exists. But when a cultural bias prevents us from understanding the substance,...

HR Tools adoption : is it a change or a design related issue ?

As I said here, one of the things I noticed at the latest 'UNLEASH Conference & Expo edition was the importance given to HR...

Being digital in 2018 : digital is a business matter

Digital is everywhere and since it's everywhere it's nowhere in particular. As I said in my previous post, it's not technology that hinders transformation. Technology...

Employee and customer experience : simplification is not rationalization

expérience client, expérience employé, parcours utilisateur, process, rationalisation, simpliciité, simplification, usages, workflows

What does achieving digital transformation means ?

business model, culture, digitalisation, GE, Jeff Immelt, maturité, opérations, process, rentabilité, transformation digitale

A software that helps to streamline processes ? Run away !

When I look at what B2B vendors say I notice deep changes. While the message has always been about operations efficiency, it's now focusing...

Open letter from an employee to a customer

Digital transformation mainly relies on two joint streams : employee experience and customer experience without which the employee experience won't be delivered. On the...

Let’s talk about B2B customer experience

automatisation, B2B, caterpillar, connaissance client, data, données, expérience, expérience client, extranet, marketing, optimisation, process, self-service, valeur

(Bad) Processes kill productivity and employee experience

When I talk about employee experience there's a couple of points I like to make clear : • It's not about comfort and well-being but...

Industry 4.0 : the dark side of the digital enterprise

Digital transformation often goes hand and hand with customer experience and the highest priority is often given to marketing and customer relationship initiatives. It...
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