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Two interpretations of AI in the workplace: agentic uses and capability overhang

At the start of this year, two reports were published that offer a seemingly contrasting view of the state of artificial intelligence in organizations. What makes them unique, after analyzing the market from the perspective of major consulting firms (Adoption and impact of AI: lessons (and limitations) from the latest McKinsey and BCG studies), is that they come from two major publishers in the market, namely Anthropic and OpenAI. So I would repeat the same warning I gave in my previous article: we are dealing with players who have an interest...

The Employee Experience Initiatives Matrix

Not all employee experience initiatives are created equal. Not because their intrinsic value is different, but because they don't all meet the same objectives...

Knowledge workers, the excluded from operational excellence?

There is one comparison that has always surprised me. The one between the manufacturing industry and the so-called knowledge industry in terms of continuous...

The knowledge base: a lifeline for your employees

The topic of employee onboarding and mentoring raises the question of passing on a certain amount of knowledge that an employee needs to acquire. The...