A few months ago, I came across the latest report from PEX Network on operational excellence and business transformation. While it comes as no surprise that, in a context of increased constraints and a constant search for agility, operational excellence initiatives have become more strategic than ever, they are no longer confined to industrial operations. They now affect the entire organization, and all business lines are involved, whether customer service, finance, HR, or marketing.
Nor will it come as a surprise to learn that, in this context, artificial intelligence is emerging...
Digital is everywhere and since it's everywhere it's nowhere in particular.
As I said in my previous post, it's not technology that hinders transformation. Technology...
Digital transformation mainly relies on two joint streams : employee experience and customer experience without which the employee experience won't be delivered. On the...
