Tags Process
Tag: process
Analytics both support and cause change
What we call analytics is both an major driver for business agility and a powerful value creation level. As a matter of fact they...
Enterprise 2.0 and Social Business : the end of denial ?
While many people are questioning the actual impact of Social Business and Enterprise 2.0 projects, while it seems we've reached a crossroads, the Social...
Mobile customer engagement : it’s about transactions more than content
Improving customer experience and increasing engagement in a context of mobility has become a key concern for businesses. It's useless to repeat to what...
Enterprise 2.0 and Social Business : from ghost cities to the catacombs
Enterprise 2.0, social enterprise, collaborative enterprise or social business : all these initiatives seem to be doomed to fail or end in a dead-end....
Social Networks : activities rather than people and contents
Whether it is to understand and explain what enterprise social networks are or think about their use-cases, we tend to focus on two cornerstones...
Digital Workplace and Intranet : the 2013 trends (part #2)
As promised, here's the second part of my post on the Digital Workplace trends for 2013. • User Generated anything Initiatives aiming at having users generating...
Social Collaboration in Europe : leadership and misunderstandings
After McKinsey, Pierre Audoin Consultants issues their report on the state on social collaboration in Europe. If also offers a comparative vision of how...
Social and process integration is key. But for whom ?
In short : being's both a matter of survival and credibility it's more important for enterprise social software process to structure around processes than...