If we had to make a distinction within social business approaches, it would surely be between internal and external facing ones. External facing ones with initiatives are more and more clear, business and even process driven, with clear mechanisms and measurement. Internal facing with poor measurement, where processes are left unchanged and where change is made "available", hoping that common sense and seduction will do the job without having to deal with human and organizational change.
If you're not convinced, wonder how many processes have been created or reinvented in...
If we had to make a distinction within social business approaches, it would surely be between internal and external facing ones. External facing ones...
Summary : tomorrow's organization will be connected and communicative. This is the only way to success in the knowledge economy. But communication and exchange,...
Summary : It's obvious that the use of social media within companies and between companies and customers are not compartmentalized but complementary disciplines. If...
McKinsey recently issued a report entitled Managing beyond web 2.0 which is about constraints businesses are meeting in a connected world. Those who relied...