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Formalized operations need not be complicated

Some time ago, I had a sharp disagreement with someone about the advantages and disadvantages of formal organization and, beyond that, formalized operating procedures. My interlocutor argued that businesses were dying because they were too formal, leading to complication, demotivation and loss of accountability. As for me, I supported the idea that excessive flexibility without formalization was at least as great a risk as over-formalization, since it could leave people without any reference points or guidelines. In fact, if we don't agree, I think it's a matter of vocabulary and knowing where to place the...

Formalized operations need not be complicated

Some time ago, I had a sharp disagreement with someone about the advantages and disadvantages of formal organization and, beyond that, formalized operating procedures. My interlocutor argued...

The employee experience: a transformation lever at the service of performance

At least, that's the conclusion of Parlons RH's 2024 employee experience barometer, which you can download here: the employee experience is a transformation that helps...

Let’s talk about the quality of work

When you take some distance, you get the impression that companies spend their time inventing new concepts to address serious problems, seemingly avoiding tackling...

Experience is the new name for quality and is the result of operational excellence

I have always been convinced that there is a lot to be gained by looking at what works in other sectors and applying it...

On data quality and the product database disaster

annuaire d'entreprise, bases de données, data, données, ecommerce, qualité

The gap between brands and consumers is getting wider

Time has come to individualize marketing and customer relationship. With the rise of the social web, brands had more and more opportunities to build...

Being an experience company impacts your organization

Experience is back under the spotlights as businesses are starting their digital transformation. In this context, believing that giving marketing a revamp and improve...

The social enterprise : too fast to be good ?

Summary : does the speed made possible by social technologies favor "fast thinking" to the detriment of "Deep Thinking". In othet words, by going...

Is measuring online influence bad for customer service ?

Summary : now that lots of tools exist to measure online influence (or whatever we think it is), businesses are perfectly tooled to target...
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