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Just because work is invisible, it doesn’t mean that it can’t be improved

The nature of knowledge work is by definition to be intangible. Beyond this truism, it covers a less joyful reality: we work poorly both individually and collectively and we push the mental limits of employees to their limits by imagining that they are infinite. The invisible nature of work is a good excuse for managers who can thus say “If it's immaterial, it's not visible, so there's no problem” and thus pass the problem on to each employee, individually, who becomes responsible for his or her own efficiency and for the optimal management...

Just because work is invisible, it doesn’t mean that it can’t be improved

The nature of knowledge work is by definition to be intangible. Beyond this truism, it covers a less joyful reality: we work poorly both individually...

Show me a completely smooth process and I’ll show you someone who’s covering mistakes, real boats rock. (Frank Herbert)

1°) Who is the author? Frank Herbert is an American science fiction writer, mainly known for Dune, a saga that combines politics, ecology, philosophy and power struggles. 2°)...

How to reinvent work and professions in the age of AI

The advent of AI represents a real challenge for businesses, which are well aware that they are facing a wave that will change many...

Productivity: what if quality was the new quantity?

The notion of productivity has its roots in the Industrial Revolution, a time when increased yields thanks to mechanization transformed the way goods were...

Formalized operations need not be complicated

Some time ago, I had a sharp disagreement with someone about the advantages and disadvantages of formal organization and, beyond that, formalized operating procedures. My interlocutor argued...

The employee experience: a transformation lever at the service of performance

At least, that's the conclusion of Parlons RH's 2024 employee experience barometer, which you can download here: the employee experience is a transformation that helps...

Let’s talk about the quality of work

When you take some distance, you get the impression that companies spend their time inventing new concepts to address serious problems, seemingly avoiding tackling...

Experience is the new name for quality and is the result of operational excellence

I have always been convinced that there is a lot to be gained by looking at what works in other sectors and applying it...

On data quality and the product database disaster

annuaire d'entreprise, bases de données, data, données, ecommerce, qualité
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