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Are companies optimizing response time or only maximizing workload ?

Time is key to performance. It's a well known fact. But while industrial companies have been taking it into account for ages, inventing just in time, it seems that non industrial companies have still some things to learn. Of course, everybody wll tell me that time is a priority. And everything is done in order employees won't loose even the smallest piece of time. No time to have a rest, to take two minutes to think, to look around or, even, to help a colleague looking for any key information...