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Open letter from an employee to a customer

Digital transformation mainly relies on two joint streams : employee experience and customer experience without which the employee experience won't be delivered. On the other hand, leaders often underestimate the digital maturity and appetite of their employees as well as their need to be exemplary. As a result the unbalance between the internal and external side by be very frustrating. Fictional letter from an employee to a customer. Dear customer, We don't know each other, at least not really. You are an anonymous shadow visiting our stores, at best a loyalty card...