Tag: secondary data

I recently talked about making what we now call the employee experience part of an operational excellence and continuous improvement approach, and it's this topic that I'm going to explore in a little more depth here. The service sector and knowledge workers, the forgotten ones in the improvement process I won't go back over what I said in the past, but to make a long story short: nothing or very little has been done in the service and knowledge work sector to improve the work of employees. Why? Because they follow processes...