Tag: sentiment analysis
Customer relationship
Is the customer experience revolution on its way ?
There is not a single business that have not made customer experience its main focus. But what...
Human resources
Employee engagement is not an employee’s matter
Numbers vary depending on the source but the trend can't be discussed : employees are more and...
Data
Is the chief data officier the new ROI guy ?
The digitalization of society make new jobs emerge. Among them the Chief Data Officer (CDO). The chief...
Human resources
Social performance management : is Frankenstein coming to HR ?
Summary : we know that yearly performance reviews have limits and that it's important to show employees...