Tag: service innovation

Summary : while the need to transform organizations seems to be a given for anyone it seems that the only that are still doubtful are organizations themselves. To be more specific they don't seem bo be very concerned by the argument that are put forward. Convincing enough to start tactical and window-dressing programs, not enough to start a true management and organizational evolution. Innovation, Gen Y , engagement look important but not vital. The concept of knowledge economy is too theoric. The only thing left is thefact value is...