Tag: service

After having stressed the importance of experience on digital business models and tried to build a definition of what experience is in this context,...

I recently mentioned the concepts of employee experience et employee service. As a matter of fact, if we think that brand experience is a...

Digital transformation is a complex matter for most of organizations that don't exactly know where to start. Hesitating between focusing on management or technology,...

Limiting digital transformation to the implementation of an enterprise social network, a disrupting initiative in the field of customer relationship or the use of...

The future of enterprise and management raises lots of suppositions, fantasies and concerns. The current model is defective and that's a point no one...

Summary : technology is not the property of the IT department anymore and CIOs must move from being the keeper of the flame to...

Summary : many managers fear that the future evolution of their role will make them lose the control of their team's work. That's a...

Summary : now that lots of tools exist to measure online influence (or whatever we think it is), businesses are perfectly tooled to target...

Summary : the presence of brands on the internet is a major concern for businesses entering the social web. But there's a big difference...