Tag: service

After having stressed the importance of experience on digital business models and tried to build a definition...

I recently mentioned the concepts of employee experience et employee service. As a matter of fact, if...

Digital transformation is a complex matter for most of organizations that don't exactly know where to start....

Limiting digital transformation to the implementation of an enterprise social network, a disrupting initiative in the field...

The future of enterprise and management raises lots of suppositions, fantasies and concerns. The current model is...

Summary : technology is not the property of the IT department anymore and CIOs must move from...

Summary : many managers fear that the future evolution of their role will make them lose the...

Summary : now that lots of tools exist to measure online influence (or whatever we think it...