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How to assess an experience-based business model

After having stressed the importance of experience on digital business models and tried to build a definition of what experience is in this context, this post is about defining what at the characteristics, the criteria upon which to assess an experience. Starting with the assumption that we can't manage what we can't measure, it's important to have main lanes, landmarks allowing to say "have we handled this point" and "we're are we now ?". As I always mentioned it's not about customer experience but overall experience. Building a strategy based...

How to assess an experience-based business model

After having stressed the importance of experience on digital business models and tried to build a definition of what experience is in this context,...

Experience is at the heart of digital transformation

Digital transformation is a complex matter for most of organizations that don't exactly know where to start. Hesitating between focusing on management or technology,...

How does digital transformation look like #2 : the invisible part

Limiting digital transformation to the implementation of an enterprise social network, a disrupting initiative in the field of customer relationship or the use of...

The future of enterprise (#1) : the status quo

The future of enterprise and management raises lots of suppositions, fantasies and concerns. The current model is defective and that's a point no one...