Tags Service
Tag: service
How to assess an experience-based business model
After having stressed the importance of experience on digital business models and tried to build a definition of what experience is in this context,...
Why is there customer service and no employee service ?
I recently mentioned the concepts of employee experience et employee service. As a matter of fact, if we think that brand experience is a...
Experience is at the heart of digital transformation
Digital transformation is a complex matter for most of organizations that don't exactly know where to start. Hesitating between focusing on management or technology,...
How does digital transformation look like #2 : the invisible part
Limiting digital transformation to the implementation of an enterprise social network, a disrupting initiative in the field of customer relationship or the use of...
The future of enterprise (#1) : the status quo
The future of enterprise and management raises lots of suppositions, fantasies and concerns. The current model is defective and that's a point no one...
CIOs told to be more business oriented
Summary : technology is not the property of the IT department anymore and CIOs must move from being the keeper of the flame to...
Frustrated of losing your hierarchical power ? Become a client instead !
Summary : many managers fear that the future evolution of their role will make them lose the control of their team's work. That's a...
Is measuring online influence bad for customer service ?
Summary : now that lots of tools exist to measure online influence (or whatever we think it is), businesses are perfectly tooled to target...
Do you need a brand strategy on the social web ?
Summary : the presence of brands on the internet is a major concern for businesses entering the social web. But there's a big difference...