service Archives - Bertrand Duperrin's Notepad

Head of Employee and Client Experience @Emakina / Former consulting director / Crossroads of people, business and technology / Speaker / Compulsive traveler

Latest posts

Back to school

Apr 30, 2019

Personal data: the fine line between personalization and intrusion

Jan 21, 2019

Are businesses doing too much for their employees?

Jan 16, 2019

Is there really an old and a new world?

Jan 11, 2019

Scoop: Humans read what you write!

Jan 3, 2019

Tag: service

How to assess an experience-based business model

Why is there customer service and no employee service ?

Experience is at the heart of digital transformation

How does digital transformation look like #2 : the invisible part

The future of enterprise (#1) : the status quo

CIOs told to be more business oriented

Frustrated of losing your hierarchical power ? Become a client instead...

Is measuring online influence bad for customer service ?

Do you need a brand strategy on the social web ?

Sorry but I’m not a member of your community

What if organizations certified their employee’s digital ID ?

Social is a substitute for quality and customers don’t care about...

Empowered : the service marketing (and even economy) manifesto

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