Tag: servicization
Digital Economy
Are services the limit to the sharing economy ?
The sharing economy is disrupting traditional approaches and questions the position of former leaders. Its growth made...
Customer relationship
The Whys of the digital transformation explained to the C-Suite
Digital transformation programs are flourishing inside organizations whatever the name they're given. No matter if things start...
Management
Welcome to the and-business and and-management era
Our world, society and businesses are facing major, fast and intense change that requires them to transform...
Customer relationship
The future of enterprise (#1) : the status quo
The future of enterprise and management raises lots of suppositions, fantasies and concerns. The current model is...
Customer relationship
The individalization of custmer relationship : why and how ?
The individualization of customer relation is the new concern of marketing departments. After mass marketing, after segments,...
Collaboration
The future of enterprise : a matter of service
Summary : nothing better than thinking about service when imagining the future of enterprise. Because it's both...
Collaboration
Enterprise 2.0 and social business : yes but why ?
Summary : while the need to transform organizations seems to be a given for anyone it seems...