Tag: servicization

Digital Economy

Are services the limit to the sharing economy ?

The sharing economy is disrupting traditional approaches and questions the position of former leaders. Its growth made...
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Customer relationship

The Whys of the digital transformation explained to the C-Suite

Digital transformation programs are flourishing inside organizations whatever the name they're given. No matter if things start...
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Management

Welcome to the and-business and and-management era

Our world, society and businesses are facing major, fast and intense change that requires them to transform...
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Customer relationship

The future of enterprise (#1) : the status quo

The future of enterprise and management raises lots of suppositions, fantasies and concerns. The current model is...
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Customer relationship

The individalization of custmer relationship : why and how ?

The individualization of customer relation is the new concern of marketing departments. After mass marketing, after segments,...
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Collaboration

The future of enterprise : a matter of service

Summary : nothing better than thinking about service when imagining the future of enterprise. Because it's both...
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Collaboration

Enterprise 2.0 and social business : yes but why ?

Summary : while the need to transform organizations seems to be a given for anyone it seems...
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© Bertrand Duperrin 2021