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Are you aware of the technostructure that devours all your efforts to improve?

In 1967, economist John Kenneth Galbraith published The New Industrial State. At a time marked by the rise of large businesses, he broke with the vision of capitalism dominated by owners and shareholders. For him, real power no longer lay in the hands of shareholders, but in a new entity: the technostructure. This term refers to the organizational layer composed of managers, engineers, experts, and planners who control the business on a daily basis. Contrary to the myth of the entrepreneur eager to have an impact on the market and the...

Are you aware of the technostructure that devours all your efforts to improve?

In 1967, economist John Kenneth Galbraith published The New Industrial State. At a time marked by the rise of large businesses, he broke with the...

Simplifying work does not mean under-utilizing talent

One of my credos in terms of employee experience, which is also in line with operational experience, is that simplification is the basis of...

Do enterprise innovation methods work in the public sector? Or: can governments be reformed?

At the end of November, we learned of the appointment of Elon Musk to head the DOGE as Minister of Government Effectiveness. It didn't take...

“Streamlining processes”: the story of a managerial misunderstanding

One of the phrases I smile at when I hear them in the workplace is the famous "we're going to streamline processes". Normally, this should...

Exclusive: the (fake) Steve Jobs interview on employee experience

Steve Jobs is known for his obsession with user experience, simplicity, attention to detail, and his desire to see his ideas through to the very...

Elon Musk Minister of Government Efficiency: a joke more serious than it seems

Not surprisingly, the announcement of Donald Trump's appointment of Elon Musk as Minister for Government Efficiency has unleashed passions, leading to incomprehension and criticism....

The future of work: complex by nature, simple by obligation

One of the main projects concerning the future of work is simplification. Simplification of what? Simplification of everything. When employees are asked to come up...

Operations in the post COVID business: formalized, simplified, automated and People Centric

The COVID crisis has shown the limits of certain business models and forced businesses to operate in a completely different way in many cases....

The post-COVID organization: flatter, agile, flexible, fast, simple

Will the lessons learned from the COVID episode have an impact on the way companies are organized? As in many areas, this period showed...
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