Tag: simplification
Customer relationship
Being digital in 2018 : consumerize your organization
2018, consumérisation, expérience client, expérience employé, simplification, transformation digitale
Customer relationship
Employee and customer experience : simplification is not rationalization
expérience client, expérience employé, parcours utilisateur, process, rationalisation, simpliciité, simplification, usages, workflows
Digital Transformation
Digital transforms Air Liquide’s core business and employee experience. Interview with Olivier Delabroy, VP Digital Transformation
air liquide, chaine de valeur, expérience employé, Innovation, simplification, transformation digitale
Employee Experience
(Bad) Processes kill productivity and employee experience
When I talk about employee experience there's a couple of points I like to make clear :
•...
Human resources
Digital HR is to malke HR useful at HRTech World
A lot is being said about digital RH but the concept is still poorly defined. It's a...
Digital Transformation
Digital Transformation : don’t forget blue collars
Digital transformation is too often a matter of white collars. It can be seen at two levels....
Digital Transformation
Digital is a matter of dexterity, Cap Gemini consulting says
Clearly, more and more studies about digital transformation are being published. Today, I'd like to say a...
Human resources
“HR must be client centric”. Anne Boucher (SNCF)
Among my favorite HR matters when it comes to digital, there are client orientation and simplification. In...