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Are you aware of the technostructure that devours all your efforts to improve?

In 1967, economist John Kenneth Galbraith published The New Industrial State. At a time marked by the rise of large businesses, he broke with the vision of capitalism dominated by owners and shareholders. For him, real power no longer lay in the hands of shareholders, but in a new entity: the technostructure. This term refers to the organizational layer composed of managers, engineers, experts, and planners who control the business on a daily basis. Contrary to the myth of the entrepreneur eager to have an impact on the market and the...

The Employee Experience Initiatives Matrix

Not all employee experience initiatives are created equal. Not because their intrinsic value is different, but because they don't all meet the same objectives...

How do you recognize a good employee experience?

There are so many approaches to employee experience and related or even competing concepts that proposing an absolute and universal definition of the concept...

An overly informal organization, irritant #14 of the employee experience

In this project, which consisted in listing and explaining all what I call the "irritants of employee experience", which are nothing less than all...

The organizational complication: the #1 irritant of the employee experience

A recent barometer of employee experience showed that many of the subjects mentioned were "soft" subjects, very much oriented towards perception and quality. But if...

Human relationship prevail in employee employee experience

There's a growing number of publications about employee experience. I recently found this one from Accenture In just post I'll only focus on the main...

Being digital in 2018 : consumerize your organization

2018, consumérisation, expérience client, expérience employé, simplification, transformation digitale

Employee and customer experience : simplification is not rationalization

expérience client, expérience employé, parcours utilisateur, process, rationalisation, simpliciité, simplification, usages, workflows

Digital transforms Air Liquide’s core business and employee experience. Interview with Olivier Delabroy, VP Digital Transformation

air liquide, chaine de valeur, expérience employé, Innovation, simplification, transformation digitale

(Bad) Processes kill productivity and employee experience

When I talk about employee experience there's a couple of points I like to make clear : • It's not about comfort and well-being but...
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