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When a simple internal tool revolutionizes work: Slack, from a DIY utility to a global platform

Slack is often presented as an iconic start-up in modern collaborative working. A software program adopted by the most agile businesses, it emerged as a direct response to email overload and the complexity of distributed work. A dazzling success story, from Silicon Valley to Wall Street, culminating in a record acquisition by Salesforce in 2021 (What about Salesforce’s acquisition of Slack?). But as is often the case, reality does not resemble the success story we imagine. Less linear, but certainly more instructive. We are talking about a resounding failure, that of a video game as...

Chat has replaced email, and it’s even worse

For years, email was considered the scourge of business collaboration. Too many messages, endless discussion threads, a disastrous signal-to-noise ratio. And I was certainly not the...

The end of Workplace by Meta: how serious is it?

Meta (formerly Facebook) has announced the end of Workplace, its enterprise social network launched in 2016 to compete with Microsoft Teams and Slack. I've...

Should Slack Fear Microsoft Teams ?

I mentioned Microsoft Teams in a previous post  and some people asked me how I saw the future between Slack and Microsoft Teams. For those...