I wrote a lot about community management these last month for a simple reason: there's so much confusion about a topic that's said being strategic that heading for disaster and throwing the baby with the bathwater is a really actual risk. But by dint of thinking about it again and again, it seems to me that some guidelines are slowly emerging.
• That's not because there are social medias in the workplace and that employees use them to do their work that the person in charge of managing their use...