You certainly haven't missed the abundance of articles devoted to CISCO in recent times. The American giant is perhaps the first example of a global 2.0 business, or at least one to be so successful in its approach. A lot has been written on the subject, which you can easily find thanks to our friend Google, but I particularly recommend this one.
For a more comprehensive understanding of what happened at Cisco, we might as well turn to the good Lord rather than his saints: so I invite you to listen...