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Intranet : too many messages, not on right screen says Jean-Paul Chapon (Société Générale)

The web and its social conventions are game changers for communication managers. New tools, postures, an intranet mutating into digital workplaces. That raises many questions. First for intranet and communication managers. With a profusions of media, messages and tools they struggle to deliver their message to employees whose attention is more and more fragmentated. On the other side, end users are overwhelmed and their attention span is now 8 seconds (12 seconds in 2000). I've planned to tackle this matters in a couple of future posts but I'd like to start with...

While Businesses try to improve resilience, what about customers ?

Summary : with constantly moving markets and fickle demanding customers, organizations should improve their resilience. But customer relationship is a dance that needs two...

Teambuilding and breaking silos only take post-its

Summary : strengthening ties between employees, increasing the membership feeling, learning to collaborate out of silos are challenges organizations try to meet with limited...