Tag: societe generale

While Businesses try to improve resilience, what about customers ?

Summary : with constantly moving markets and fickle demanding customers, organizations should improve their resilience. But customer...

When customer service goes beyond the conversational catch-all : the Société Générale case

Summary :the future of customer relationship will be on the web. Quite logical when we see the...

Teambuilding and breaking silos only take post-its

Summary : strengthening ties between employees, increasing the membership feeling, learning to collaborate out of silos are...

Société Générale : lack of control or systemic failure ?

I'm sure you heard about what happend to French Bank Societe Generale who lost 5 billions euros...