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Intranet : too many messages, not on right screen says Jean-Paul Chapon (Société Générale)

The web and its social conventions are game changers for communication managers. New tools, postures, an intranet mutating into digital workplaces. That raises many questions. First for intranet and communication managers. With a profusions of media, messages and tools they struggle to deliver their message to employees whose attention is more and more fragmentated. On the other side, end users are overwhelmed and their attention span is now 8 seconds (12 seconds in 2000). I've planned to tackle this matters in a couple of future posts but I'd like to start with...

Intranet : too many messages, not on right screen says Jean-Paul Chapon (Société Générale)

The web and its social conventions are game changers for communication managers. New tools, postures, an intranet mutating into digital workplaces. That raises many...

Société Générale boosts its digital transition with employees

After the French Postal Service which I wrote about in a previous post, here's another case of a business that recently set up an...

While Businesses try to improve resilience, what about customers ?

Summary : with constantly moving markets and fickle demanding customers, organizations should improve their resilience. But customer relationship is a dance that needs two...

When customer service goes beyond the conversational catch-all : the Société Générale case

Summary :the future of customer relationship will be on the web. Quite logical when we see the number of customers using mobile devices and...

Teambuilding and breaking silos only take post-its

Summary : strengthening ties between employees, increasing the membership feeling, learning to collaborate out of silos are challenges organizations try to meet with limited...

Société Générale : lack of control or systemic failure ?

I'm sure you heard about what happend to French Bank Societe Generale who lost 5 billions euros because of one of its traders....

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