For more than half a century, each technological wave has been accompanied by the same promise: to produce more, faster and at lower cost. We heard it when microcomputers arrived in the 1980s, during the massive rollout of ERP systems in the 1990s, when the internet and then mobile technology burst onto the scene, and again today with artificial intelligence. It's always the same promise, always the same narrative of a historic breakthrough that is supposed to transform productivity.
And yet history tells us something else. The gains appear later than hoped...
In 1987, Nobel Prize-winning American economist Robert Solow famously said: “ You can see the computer age everywhere, except in productivity statistics. This observation, known as...
The notion of productivity has its roots in the Industrial Revolution, a time when increased yields thanks to mechanization transformed the way goods were...