Tag: stakeholders

While Businesses try to improve resilience, what about customers ?

Summary : with constantly moving markets and fickle demanding customers, organizations should improve their resilience. But customer...

Adopt enterprise 2.0 or adopt your future ?

Summary : we can often hear that the path is more important than the destination and the...

Don’t tell my mum I’m a community manager, she believes I play piano in a brothel

Summary : There's a tendency to call "community manager" any person that communicates online for an enterprise...even...

Engaging is not delivering

Summary : tomorrow's enterprises will be conversational and will need engagement from employees and customers. But engagement...

Social CRM is not about media but a new approach to customer relationship

Summary : everyone has an idea, even a rough one, of where social CRM is taking us...

A socialnomics Manifesto

I rencently mentioned the word "socialnomics". Whatt's the interest ? In an interconnected world (not only by...

Enteprise 2.0 : real benefits for whom makes efforts

McKinsey recently issued a new report in the line of what they already published these last months....