Tag: study
Customer relationship
Is the customer experience revolution on its way ?
There is not a single business that have not made customer experience its main focus. But what...
Digital Transformation
What are the characteristics of digitally successful businesses
Earlier this summer, the MIT and Deloitte published a study on the characteristics of the most mature...
Digital Transformation
Digital Transformation : the key success factors
McKinsey recently issued a series of articles on enterprise digitization? As usual many regret that they say...
Collaboration
The digital enterprise : customer-focused, dreamy and poorly collaborative
McKinsey recently published a report on the state of the digital enterprise. There are three thing to...
Human resources
Will BYOD become a norm ?
According to a recent Gartner study, BYOD will become widespread in the next years and in 2017...
Customer relationship
Marketing getting lost in digital according to Accenture
Accenture issued a CMO Insight Survey,summing-up the challenges of digital marketing. The result of this is difficulty...