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Bertrand Duperrin's Notepad
Home
About Bertrand Duperrin
Management
Human resources
Recommended Bookmarks
Digital Transformation
Others
Collaboration
Customer relationship
Intranets and digital workplace
Web & Usages
Contact
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Tag:
support
Employee Experience
From employee experience to employee service: this is it!
For the past 15 years or so, what I call the consumerization of organizations has been underway....
Jan 5, 2021
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Collaboration
Social Business : are we supporting technology or businesses ?
Support is key to make social business or social collaboration approaches successful. Businesses say it, analysts confirm...
Nov 19, 2013
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Customer relationship
Engage with customers. And then ?
Summary : It's obvious that the use of social media within companies and between companies and customers...
Aug 23, 2010
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Collaboration
How to understand and position enterprise 2.0 in the real enterprise
It's time to sum up all the thoughts I had these last months. I tried to start...
Dec 1, 2009
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Customer relationship
So you love your customers…and you let others take care of them
Saying that customers are businesses' most important assets is now a common view. First because their money...
Nov 23, 2009
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Management
Management 2.0, SOO and productivity
I started, here and there, writing about the need for changing flows direction within organization : switching...
Mar 26, 2009
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