Tag: support

Engage with customers. And then ?

Summary : It's obvious that the use of social media within companies and between companies and customers...

How to understand and position enterprise 2.0 in the real enterprise

It's time to sum up all the thoughts I had these last months. I tried to start...

So you love your customers…and you let others take care of them

Saying that customers are businesses' most important assets is now a common view. First because their money...

Management 2.0, SOO and productivity

I started, here and there, writing about the need for changing flows direction within organization : switching...