Tag: symettry of attentions

A so obvious advice from Richard Branson that I wonder why we still need to explain it and spread the word again and again. However, it's a good occasion to add a little to it, for businesses claiming they are customer-focused and wondering why they are failing to keep the promise. • Giving someone a job and telling him "get the job done" does not mean the person has the means to do so. That's not a matter of will but of capabilities. • Giving people the tools to do the job...