For the past 15 years or so, what I call the consumerization of organizations has been underway. What I mean by this is that the employee, in the company, will find the same types of tools, experiences, and devices that he or she has in his or her personal life and as a customer.
It started at the beginning with tools, when in the mid 2000s and the famous "web 2.0" we gave individuals more efficient, ergonomic and intuitive tools than what they had in the company. And irremediably these...