After a first post on how to define the employee experience of a business and make it workable, this one is about how to make it practically happen.
As for customer experience, what really matters is to make the experience real and consistent at every touchpoint between the organization and the employee. But there is a big difference between employee and customer experience : even if customer experience can involve a lot of touchpoints (and if actually involves more and more as practitioners get savvier over time), the employee experience...