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People Centric Operations: adapting work and operations to knowledge workers 

It's hard to believe that in 2024, in most businesses, work and operations will still be organized as they were in the heyday of Taylorism, especially in the world of knowledge workers who generate over 50% of the GNP of developed economies (AI revolution: how will it affect employees?). Regrettable but true. “Peter Drucker noted that during the twentieth century, the productivity of manual workers in the manufacturing sector increased by a factor of fifty as we got smarter about the best way to build products. He argued that the knowledge sector, by...