Tag: TPS

The nature of knowledge work is by definition to be intangible. Beyond this truism, it covers a less joyful reality: we work poorly both individually and collectively and we push the mental limits of employees to their limits by imagining that they are infinite. The invisible nature of work is a good excuse for managers who can thus say “If it's immaterial, it's not visible, so there's no problem” and thus pass the problem on to each employee, individually, who becomes responsible for his or her own efficiency and for the optimal management...