Tag: twitter
Customer relationship
Social CRM is not about media but a new approach to customer relationship
Summary : everyone has an idea, even a rough one, of where social CRM is taking us...
Customer relationship
Is Facebook the future of call-centers ? The Air France KLM Switzerland case
Summary : Facebook is usually considered as a communication and marketing tool. But it's becoming more and...
Web & Usages
Business awareness : the social signal without relationship
Summary : Everytime we talk about social media we focus on rich relationships and exchanges, conversations, community...
Web & Usages
A world in 140 characters ? Really ?
Summary : Are we linving in a 140 characters world ? Not at all. 140 characters is...
Collaboration
blueKiwi : the good use of conversations
The last "Virtual Enterpise 2.0 conference" was a good opportunity to visit some vendor's booth to know...
Management
From Social Media to Social CRM : a recent experience with airlines
I already wrote many posts about social CRM on this blog and I recently had the (unfortunate...
Collaboration
Does enterprise 2.0 threaten your security ?
Among the many questions businesses have about enterprise 2.0, this one has an important place. Not because...
Web & Usages
Real time web is not a cure-all (and twitter won’t kill blogs)
We can hear that microblogging is killing blogging and that, globally speaking, the future of web is...