Do platform really care about customer experience ?
These last years have seen the advent of platforms as a leading model in the digital economy,...
Uberization stage #2 : the people vs the platform and robots
plateformes, uber, ubÃ©risation, voitures autonomes
There’s no customer experience without tangible signs of recognition
chauffeur privÃ©, expÃ©rience client, fidÃ©litÃ©, programme de fidÃ©litÃ©, programme de fildÃ©lisation, reconnaissance, uber
Uberization : is the party over ?
business model, monopole, rentabilitÃ©, uber, ubÃ©risation
Stop looking for disruptive digital business models
As I've said many times since the beginning of the year, digital transformation is on its way,...
Are the leaders of the Uber Economy here to last ?
What's exciting with digital economy is that every time a revolution happens, we're looking forward to the...
Should Uber buy Tesla’s autonomous cars ?
I completely agree with Bill Gates : the so-called war between Uber and taxis is nothing but...
Experience breaks down the walls between sectors
The latest PWC CEO study showed a major trend : to stay competitive, most leaders think they...