Tag: uber
Customer relationship
Do platform really care about customer experience ?
These last years have seen the advent of platforms as a leading model in the digital economy,...
Digital Economy
Uberization stage #2 : the people vs the platform and robots
plateformes, uber, ubérisation, voitures autonomes
Customer relationship
There’s no customer experience without tangible signs of recognition
chauffeur privé, expérience client, fidélité, programme de fidélité, programme de fildélisation, reconnaissance, uber
Digital Economy
Uberization : is the party over ?
business model, monopole, rentabilité, uber, ubérisation
Customer relationship
Stop looking for disruptive digital business models
As I've said many times since the beginning of the year, digital transformation is on its way,...
Customer relationship
Are the leaders of the Uber Economy here to last ?
What's exciting with digital economy is that every time a revolution happens, we're looking forward to the...
Digital Economy
Should Uber buy Tesla’s autonomous cars ?
I completely agree with Bill Gates : the so-called war between Uber and taxis is nothing but...
Customer relationship
Experience breaks down the walls between sectors
The latest PWC CEO study showed a major trend : to stay competitive, most leaders think they...