Tag: use cases
Customer relationship
Employee and customer experience : simplification is not rationalization
expérience client, expérience employé, parcours utilisateur, process, rationalisation, simpliciité, simplification, usages, workflows
Software & Tools
Enterprise social networks : focus on philosophy, not technology
I recently had a long discussion on how to choose an ESN (enterprise social network). Of course,...
Collaboration
What context means in social collaboration
We it comes to social technologies adoption by end users, context is often mentioned as essential. It's...
Collaboration
Driving viral change is more than good communication
Most enterprise social network project use virality as an obvious change management means. First because the very...