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Digital workplace, AI, and interoperability: a problem that remains unresolved

For years, we have been piling up tools that are supposed to streamline work: messaging systems, CRM, ERP, collaborative platforms, etc. Each new need corresponds to a new tool that is added to the others, often independently. Yet despite this, the daily lives of employees remain fragmented between tools, workflows experience load breaks, data is scattered, and coordination is sometimes complex and always complicated. In reality, it would be more accurate to say that these tools improve work to a certain extent but rarely streamline it, and may even have the opposite effect. I have already...

With every business becoming a marketing businesse, what happens to the product ?

Today, due to increasing customer expectations and what technology makes possible, business must reinvent their marketing. This is essential for two reasons • Attractiveness :...

What (digital) workplace experience for your employees ?

Employee experience is a prerequisite to customer experience which is the foundation of digital transformation. Without symmetry between the inside and the outside, digital...

What about the employee journey in the work environment ?

I already mentioned the existing asymmetry between customer and employee facing digital initiatives. One of its most remarkable expression is the famous "customer journey"...