Tag: user experience
Customer relationship
Chatbots, and then what?
chatbots, expérience, expérience utilisateur, google, interface
Employee Experience
Are notifications our new plague ?
How many notifications do you receive every day ? 10 ? 50 ? 100 ? Our days...
Customer relationship
With every business becoming a marketing businesse, what happens to the product ?
Today, due to increasing customer expectations and what technology makes possible, business must reinvent their marketing. This...
Employee Experience
What (digital) workplace experience for your employees ?
Employee experience is a prerequisite to customer experience which is the foundation of digital transformation. Without symmetry...
Collaboration
Arnaud Rayrole : Chief Digital Officers are the future CEOs
Lecko recently published the 7th edition of their study on the state of the art of enterprise...
Customer relationship
What about the employee journey in the work environment ?
I already mentioned the existing asymmetry between customer and employee facing digital initiatives. One of its most...
Intranets and digital workplace
Intranet and portails : between centralization and deconcentration
I recently predicted the possible comeback of enterprise portal. Not to make it a basic host for...
Intranets and digital workplace
Digital Workplace : Swiss Army Knife or Plumbing ?
The point everyone agrees on when it comes to digital workplace is the "all in one side"....