With every technological wave, we always hear the same promise: to produce more, faster, with fewer resources. Yet the same question always comes up: where are the productivity gains, and above all, who benefits from them?In a previous article, I discussed Shapiro's law and how certain players in the chain claim most of the value (Are you familiar with the "value chain squeeze" or how your suppliers and customers are stealing your productivity gains?). Another approach, older but still relevant, is that of Ronald Coase. His work provides a...
I rencently mentioned the word "socialnomics". Whatt's the interest ? In an interconnected world (not only by the net...a world were everything can impact...
Ross Mayfield recently published a fundamental post about "social CRM". The statement of fact is simple : 1% of customer's conversations improve the organizational...
McKinsey recently issued a report entitled Managing beyond web 2.0 which is about constraints businesses are meeting in a connected world. Those who relied...