Tag: value creation
Digital Transformation
Where’s the digital in the digital transformation
By the end on 2013 I mentioned the growing importance of digital transformation programs that don't aim...
Collaboration
Businesses have lost track of value creation
Does better information sharing help us to achieve significant improvements in value creation ? A least enough...
Collaboration
Influence : a presentable outer garment that shows one gets nothing about value
Summary : in a world of conversations and relationships, influence is the new Grail anyone has to...
Collaboration
Don’t tell my mum I’m a community manager, she believes I play piano in a brothel
Summary : There's a tendency to call "community manager" any person that communicates online for an enterprise...even...
Collaboration
What personal business model in the new economy
Summary : Beyond enterprise 2.0 and social business, there's a major change in value creation models. Unfortunately,...
Customer relationship
Engaging is not delivering
Summary : tomorrow's enterprises will be conversational and will need engagement from employees and customers. But engagement...
Books I read
From services management to enterprise 2.0
Summary : the shift from the old manufacturing model to a service one is key to the...
Collaboration
Tomorrow’s enterprise as a galley ?
I won't teach anything to anyone by saying that, to make someone understand a concept that's very...