Tag: work environment

Employee experience is a prerequisite to customer experience which is the foundation of digital transformation. Without symmetry between the inside and the outside, digital transformation lacks coherence, internal capabilities are not able to support the customer orientation and the promise made to the customer that are themselves unable to make internal change meaningful. A good employee experience must : - make work simpler (efficiency) - make tasks easier, enjoyable and engaging (engagement and efficiency) - be consistent with the experience promised to the customer (sense and alignment). That's, let's admit it, the field...