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You can’t talk about collaboration without talking about processes and operations

It seems that collaboration has become a magic word, the cure for just about every problem. Some see it as a strategic imperative, others as a lever for innovation, others as a remedy for their lack of agility. It is promoted, invoked and sometimes even decreed, but nothing works: more often than not, it seems like an empty promise, devoid of meaning. This is why collaborative work has been haunting businesses for decades without really achieving satisfactory results in most organizations, and for one very good reason: collaboration does not happen in...

You can’t talk about collaboration without talking about processes and operations

It seems that collaboration has become a magic word, the cure for just about every problem. Some see it as a strategic imperative, others as...

How can you avoid becoming a bottleneck in the workplace?

In the world before bottlenecks were machines that could not keep up with the pace of other machines and completely blocked the production process. The result:...

Employee experience: do you know what your staff (really) does?

You have therefore understood that the employee experience does not consist of people experiencing pleasant things, but rather experiencing them when they do their...

Employee and customer experience : simplification is not rationalization

expérience client, expérience employé, parcours utilisateur, process, rationalisation, simpliciité, simplification, usages, workflows

Enterprise 2.0 : individuals first, communities second

Summary : it's more than difficult to make people participate into social or participative activities that are trying to emerge all around the organization,...

Employees don’t have time to waste narrating their work

Summary : it's impossible to think about emergent collaboration and self-organized structures without visibility on others' work. That's the reason why employees are more...

The state of community Management 2012 is out

Like every year at the same period, the Community Roundtable favours us with a new version of their study on the state of the...

The system matters more than people

Summary :"with, by and for people"...such seems to be the creed of the "social" transformation. And results still look uncertain. Sometimes non-existant, sometimes great...

Tools connect people. But with what ?

summary :tomorrow's enterprise will be connected. And employees too. If they don't they'll become obsolete and useless : success, performance and competitiveness relies on...
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