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Operational Excellence
AI in the workplace: going beyond augmentation to actually transform
Generative AI was the big topic of 2024, and is likely to remain so for some time...
Transformation is not a temporary state of the business, and your employees know it, so don’t lie
Organizational transformation is a central issue for businesses today, and there is an abundance of literature on...
The quantified organization: Grail or Big Brother?
Thanks to the growing mass of data they capture, businesses are in a position to understand how...
Change and transformation need a new approach
Whether we call them change programs or transformation programs (it's just a question of scale), programs aimed...
What data do we need to understand how people work?
In a previous post I discussed the need to give a quantified, tangible form to the flows...
The open space is not a factory but sometimes you should look at it that way
There is nothing more different than industry and the service industry, especially office work. Different activities, different...
Putting people at the center: much more than care
Since I have been working there has not been a time when I have not heard that...
Let’s talk about quality of work
When you take some distance, you get the impression that companies spend their time inventing new concepts...