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Operational Excellence
What data do we need to understand how people work?
In a previous post I discussed the need to give a quantified, tangible form to the flows...
The open space is not a factory but sometimes you should look at it that way
There is nothing more different than industry and the service industry, especially office work. Different activities, different...
Putting people at the center: much more than care
Since I have been working there has not been a time when I have not heard that...
Let’s talk about quality of work
When you take some distance, you get the impression that companies spend their time inventing new concepts...
Organizing knowledge work is solving a lot of problems at once
I've been fortunate enough over the past 10 years to hold a number of positions in different...
Why your Digital Workplace is hurting your organization’s performance
The digital workplace has been marketed as a lever for organizational performance for so long that it...
Is automation the only way to people-centric operations?
Some time ago I talked to you about People Centric Operations. The idea that operations and processes...
The future of work will be based on data and continuous improvement
When we talk about the future of work, I always insist that we talk primarily about work...