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Operational Excellence

Elon Musk Minister of Government Efficiency: a joke more serious than it seems

Not surprisingly, the announcement of Donald Trump's appointment of Elon Musk as Minister for Government Efficiency has unleashed passions, leading to incomprehension and criticism. Especially on this side of the ocean. Incredulity which then turned into a trial for incompetence and illegitimacy, given his inexperience in the specificities of the...

Remote work and productivity: what if we rethought the real drivers of efficiency?

Explore why measuring productivity for remote knowledge workers is challenging and how operational excellence can enhance their efficiency. This article goes beyond traditional metrics to focus on agility, collaboration, and management approaches tailored to intellectual work. Perfect for rethinking remote work productivity and uncovering strategies for sustainable effectiveness in today’s digital workplace.

Digital Infobesity: When Collaboration Tools Degrade Productivity, QWL and Amplify Mental Workload

For a long time I've been convinced that technology would help us to work better, both individually and collectively, and it's not for nothing that the historical theme of this blog has been collaboration. When I look at digital workplaces, where there are almost as many tools as there are needs , I can't help...

AI in the workplace: going beyond augmentation to actually transform

Generative AI was the big topic of 2024, and is likely to remain so for some time to come. However, companies that are starting to deploy it internally are taking too superficial an approach, which is preventing them from realizing its full potential. Companies have not missed the AI train,...

Transformation is not a temporary state of the business, and your employees know it, so don’t lie

Organizational transformation is a central issue for businesses today, and there is an abundance of literature on the subject in management books and magazines. However, nothing has changed insofar as it remains a preoccupation that we have to keep explaining, and about which we keep giving good practices, even...

The quantified organization: Grail or Big Brother?

Thanks to the growing mass of data they capture, businesses are in a position to understand how their employees are doing and how they function, and to implement a process of continuous improvement on both organizational and human dimensions. But they can't do this without gaining the trust of their...

Change and transformation need a new approach

Whether we call them change programs or transformation programs (it's just a question of scale), programs aimed at adapting the business to its environment are proliferating, but are far from systematically achieving their objectives. Perhaps this is because the way we think about them no longer corresponds to the challenges...

What data do we need to understand how people work?

In a previous post I discussed the need to give a quantified, tangible form to the flows of work in order to understand what people really do, which is a prerequisite if we want to help them work better. This was impossible a few years ago, but today we have...

The open space is not a factory but sometimes you should look at it that way

There is nothing more different than industry and the service industry, especially office work. Different activities, different profiles, different times but also different ways of working. Two worlds that don't look at each other very much and don't have much interest in each other, especially when it comes to talking...

Putting people at the center: much more than care

Since I have been working there has not been a time when I have not heard that we should put people at the center. And given that the subject already existed before and still exists today, it seems that we haven't really got there yet. What does it mean to...