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Operational Excellence
Organizing knowledge work is solving a lot of problems at once
I've been fortunate enough over the past 10 years to hold a number of positions in different...
Why your Digital Workplace is hurting your organization’s performance
The digital workplace has been marketed as a lever for organizational performance for so long that it...
Is automation the only way to people-centric operations?
Some time ago I talked to you about People Centric Operations. The idea that operations and processes...
The future of work will be based on data and continuous improvement
When we talk about the future of work, I always insist that we talk primarily about work...
The future of work: complex by nature, simple by obligation
One of the main projects concerning the future of work is simplification. Simplification of what? Simplification of...
Is it heresy to put “people” and “operations” in the same sentence?
It's funny how you can seem to shock some purists by using in the same sentence two...
Feedback and secondary data: how to put data at the service of employee experience?
I recently talked about making what we now call the employee experience part of an operational excellence...
Experience is the new name for quality and is the result of operational excellence
I have always been convinced that there is a lot to be gained by looking at what...