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Category: Operational Excellence

eflections on operational excellence in knowledge work, as a lever to simplify practices, reduce complexity and improve collective performance.

The Goal, by Eliyahu Goldratt: another perspective on productivity

There are books that leave a lasting impression because they confirm what we already think, and then there are those that force us to think differently, to question truths we believe to be set in stone. The Goal, by Eliyahu Goldratt, falls into the second category. But before I go any further, let me tell you that I have a rather unusual history with this book. When I was a business school student specializing in the application of new technologies to the functioning of businesses and management (it was called "e-management"...

The Goal, by Eliyahu Goldratt: another perspective on productivity

There are books that leave a lasting impression because they confirm what we already think, and then there are those that force us to...

Efficiency vs. uniqueness: the false dilemma of operations

We believed that by making businesses more efficient, we would make them stronger, but we ended up making them indistinguishable. The same tools, the same...

Do you really need a transformation director?

There is something amusing about the way businesses try to resolve their own contradictions. They want to change, but without causing disruption; they want...

EDGY: a common language to align identity, experience, and operations

I think this article will be of interest to many people because it deals with a subject that we all face on a regular...

Local optimum vs. global optimum and the theory of constraints: why your productivity gains sometimes serve no purpose

Eliyahu Goldratt, although trained as a physicist, had a profound impact on industrial management with books such as The Goal (1984) and The Haystack Syndrome (1990). His contribution...

Work about work: when the reality of work consists of making things that don’t work work

We have elevated activity and even overactivity to the status of a dogma of a professional image that is polished and reassuring. We tick boxes, we...

Agentic AI: autonomous orchestration, but for whom, and under what conditions?

I was recently rereading an IBM study on agentic AI that promises a future where business operations will be driven by autonomous agents, available...

For freelancers, productivity does not always pay off

The other day, I was talking to a freelance friend who was enthusiastic about AI, to say the least: "Since I started using AI,...

You do not rise to the level of your goals. You fall to the level of your systems. (James Clear)

By now, you have probably realized that I believe we cannot have a significant impact by focusing solely on individuals without addressing the problem...
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