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Operational Excellence
The future of work will be based on data and continuous improvement
When we talk about the future of work, I always insist that we talk primarily about work...
The future of work: complex by nature, simple by obligation
One of the main projects concerning the future of work is simplification. Simplification of what? Simplification of...
Is it heresy to put “people” and “operations” in the same sentence?
It's funny how you can seem to shock some purists by using in the same sentence two...
Feedback and secondary data: how to put data at the service of employee experience?
I recently talked about making what we now call the employee experience part of an operational excellence...
Experience is the new name for quality and is the result of operational excellence
I have always been convinced that there is a lot to be gained by looking at what...
Employees must follow the processes. Are you sure?
Processes are reassuring for the business because they allow it to rely on the system to avoid...
Operations in the post COVID business: formalized, simplified, automated and People Centric
The COVID crisis has shown the limits of certain business models and forced businesses to operate in...
Employee helpdesk and enterprise ticketization: instructions for use
In a previous post I discussed the importance of a "one-stop shop" for the employee within the...