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Operational Excellence
Operations in the post COVID business: formalized, simplified, automated and People Centric
The COVID crisis has shown the limits of certain business models and forced businesses to operate in...
Employee helpdesk and enterprise ticketization: instructions for use
In a previous post I discussed the importance of a "one-stop shop" for the employee within the...
From employee experience to operational excellence: HR not so well equipped!
I already gave you my first comments on the 4th employee experience barometer published by "Parlons RH"....
Improving a team’ s work: a story of continuous improvement
No matter what your goal is, you've realized that you need your team to work differently. Now...
We must improve the functioning of teams: why, for whom, how?
Improving the way employees work should be a major concern for organizations and, at their level, for...
Knowledge workers, the excluded from operational excellence?
There is one comparison that has always surprised me. The one between the manufacturing industry and the...
Can agile management improve the employee experience?
Employee experience has a very operational component in the daily work that concerns the content of the...